[object Object] Status - Incident history https://status.korahq.com [object Object] Wed, 13 May 2026 23:00:00 +0000 TELECEL GHANA SYSTEM MAINTENANCE Type: Maintenance Duration: 6 hours Affected Components: GHS May 14, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully May 13, 23:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that Telecel GHANA will be undertaking an emergency maintenance activity. Kindly find the details of the activity below: Activity Date 14th May 2026 Activity Duration: 6 hours Start Time: 12:00 AM GMT+1 End Time: 06:00 AM GMT+1 Expected Downtime: 60 minutes. Services to be Impacted: Telecel Cash Services We will share updates as we receive them. Thank you for your understanding. Best regards. May 13, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that Telecel GHANA will be undertaking an emergency maintenance activity. Kindly find the details of the activity below: Activity Date 14th May 2026 Activity Duration: 6 hours Start Time: 12:00 AM GMT+1 End Time: 06:00 AM GMT+1 Expected Downtime: 60 minutes. Services to be Impacted: Telecel Cash Services We will share updates as we receive them. Thank you for your understanding. Best regards..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 13 May 2026 23:00:00 +0000 https://status.korahq.com/maintenance/cmp4b8868015hqos2kuvmt3ev https://status.korahq.com/maintenance/cmp4b8868015hqos2kuvmt3ev NGN PAYIN DELAYS (NIBSS) Type: Incident Duration: 1 day, 18 hours and 39 minutes Affected Components: NGN May 13, 05:27:02 GMT+0 - Resolved - Hello Esteemed Clients, We are pleased to inform you that the NIBSS (NGN) downtime has now been resolved. Most of the backlogs have been cleared with clients getting reversals for the failed transactions. We appreciate you for your patience and understanding during this time and we will keep on monitoring the service. Regards, May 14, 08:46:41 GMT+0 - Resolved - Hello Esteemed Clients, We are pleased to inform you that the NIBSS (NGN) downtime has now been resolved. Most of the backlogs have been cleared with clients getting reversals for the failed transactions. We appreciate you for your patience and understanding during this time and we will keep on monitoring the service. Regards, May 12, 14:07:24 GMT+0 - Identified - Dear Esteemed Clients, Please be informed of technical difficulties in processing transactions by NIBSS (the central switch). As a result, you might experience delays in receiving NGN Payins (deposits). We will monitor and notify you of any changes. Thank you for your understanding. Regards, May 12, 15:10:15 GMT+0 - Monitoring - Hello Esteemed Clients, Following the NIBSS (the central processor for transfers in Nigeria) downtime currently being experienced, please be advised that the Bank Transfer payment method has been temporarily paused. This may result in an error when a transaction is attempted. The Card and Pay with Bank services will remain available. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding. May 13, 08:12:31 GMT+0 - Monitoring - Dear Esteemed Clients, We regrettably inform you that the NIBSS (the central processor for transfers in Nigeria) downtime has unfortunately re-occurred. As a result, you may experience newer NGN Payins (deposits) being delayed. We will monitor and notify you of any changes. Thank you for your understanding. Regards, Type: Incident

Duration: 1 day, 18 hours and 39 minutes

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>05:27:02</var> GMT+0</small><br><strong>Resolved</strong> - Hello Esteemed Clients, We are pleased to inform you that the NIBSS (NGN) downtime has now been resolved. Most of the backlogs have been cleared with clients getting reversals for the failed transactions. We appreciate you for your patience and understanding during this time and we will keep on monitoring the service. Regards,.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>08:46:41</var> GMT+0</small><br><strong>Resolved</strong> - Hello Esteemed Clients, We are pleased to inform you that the NIBSS (NGN) downtime has now been resolved. Most of the backlogs have been cleared with clients getting reversals for the failed transactions. We appreciate you for your patience and understanding during this time and we will keep on monitoring the service. Regards,.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>14:07:24</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed of technical difficulties in processing transactions by NIBSS (the central switch). As a result, you might experience delays in receiving NGN Payins (deposits). We will monitor and notify you of any changes. Thank you for your understanding. Regards,.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>15:10:15</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Esteemed Clients, Following the NIBSS (the central processor for transfers in Nigeria) downtime currently being experienced, please be advised that the Bank Transfer payment method has been temporarily paused. This may result in an error when a transaction is attempted. The Card and Pay with Bank services will remain available. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>08:12:31</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Esteemed Clients, We regrettably inform you that the NIBSS (the central processor for transfers in Nigeria) downtime has unfortunately re-occurred. As a result, you may experience newer NGN Payins (deposits) being delayed. We will monitor and notify you of any changes. Thank you for your understanding. Regards,.</p> ]]> Tue, 12 May 2026 14:07:24 +0000 https://status.korahq.com/incident/cmp2pg5hz0181eqlyv4xxliqb https://status.korahq.com/incident/cmp2pg5hz0181eqlyv4xxliqb EGP SYSTEM MAINTENANCE Type: Maintenance Duration: 4 hours Affected Components: EGP May 10, 23:00:00 GMT+0 - Identified - Dear Esteemed Client, Please be informed that there will be a planned maintenance window on the national switch, which will affect Wallet services during the period identified below: Details: Date: Monday, May 11, 2026 Time: 12:00 AM – 04:00 AM (GMT+1) Purpose: Technical Maintenance Impact: Wallet services will be unstable during this period. We appreciate your understanding and cooperation. Thank you. May 10, 23:00:01 GMT+0 - Identified - Maintenance is now in progress May 11, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Client, Please be informed that there will be a planned maintenance window on the national switch, which will affect Wallet services during the period identified below: Details: Date: Monday, May 11, 2026 Time: 12:00 AM – 04:00 AM (GMT+1) Purpose: Technical Maintenance Impact: Wallet services will be unstable during this period. We appreciate your understanding and cooperation. Thank you..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 10 May 2026 23:00:00 +0000 https://status.korahq.com/maintenance/cmozufqtx038j1d1l4xzrpf3s https://status.korahq.com/maintenance/cmozufqtx038j1d1l4xzrpf3s EGP SYSTEM MAINTENANCE Type: Maintenance Duration: 2 hours Affected Components: EGP May 10, 01:00:00 GMT+0 - Identified - Hello Valued Clients, Please be informed that a planned maintenance window on the Egypt national switch is scheduled, and this may impact Pay-in and Payout services during the following period: Date: Sunday, May 10, 2026 Time: 02:00 AM – 04:00 AM (GMT+1) Purpose: Technical Maintenance Impact: Pay-in and Payout channels may experience instability during this time. We appreciate your understanding and cooperation. Best regards. May 10, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 10, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello Valued Clients, Please be informed that a planned maintenance window on the Egypt national switch is scheduled, and this may impact Pay-in and Payout services during the following period: Date: Sunday, May 10, 2026 Time: 02:00 AM – 04:00 AM (GMT+1) Purpose: Technical Maintenance Impact: Pay-in and Payout channels may experience instability during this time. We appreciate your understanding and cooperation. Best regards..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 10 May 2026 01:00:00 +0000 https://status.korahq.com/maintenance/cmoyeijgj080s1wd7sz60mc72 https://status.korahq.com/maintenance/cmoyeijgj080s1wd7sz60mc72 Kora Status - Telecel maintenance (Ghana) Type: Maintenance Duration: 3 hours Affected Components: GHS May 10, 00:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that Telecel(Ghana) will be undertaking a maintenance activity on Sunday, May 10th, 2026. Please note that Telecel cash services will not be available, or you may experience intermittent service disruptions during this period. Kindly find the details of the activity below: Activity Date: 10th May, 2026 Start Time: 12:00 AM GMT End Time: 5:00 AM GMT Activity Duration: 5 hours Expected Service Downtime: 55 minutes Services to be Impacted: Telecel Cash Services We will share updates as we receive them. Thank you for your understanding. May 10, 00:00:01 GMT+0 - Identified - Maintenance is now in progress May 10, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that Telecel(Ghana) will be undertaking a maintenance activity on Sunday, May 10th, 2026. Please note that Telecel cash services will not be available, or you may experience intermittent service disruptions during this period. Kindly find the details of the activity below: Activity Date: 10th May, 2026 Start Time: 12:00 AM GMT End Time: 5:00 AM GMT Activity Duration: 5 hours Expected Service Downtime: 55 minutes Services to be Impacted: Telecel Cash Services We will share updates as we receive them. Thank you for your understanding..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 10 May 2026 00:00:00 +0000 https://status.korahq.com/maintenance/cmox6clxr04fdehi61jjlp0h9 https://status.korahq.com/maintenance/cmox6clxr04fdehi61jjlp0h9 Notice of Scheduled Maintenance: Wema Bank Type: Maintenance Duration: 6 hours Affected Components: Fixed Bank Accounts May 9, 23:00:00 GMT+0 - Identified - Dear Valued Partner, Please be informed that Wema Bank will be undertaking an infrastructure and network maintenance activity on **Sunday, 10th May 2026**. Please note that during this period, you may experience intermittent delays in both inward and outward transaction services. Services are expected to stabilize immediately following the completion of the activity. Kindly find the details of the maintenance below: --- * **Start Date**: 10th May 2026 * **Start Time**: 12:00 AM * **End Date**: 10th May 2026 * **End Time**: 06:00 AM * **Activity Duration**: 6 hours * **Expected Impact**: Intermittent service delays * **Services Affected**: Inward and Outward Transactions --- Thank you for your continued partnership and understanding. Kind regards, May 9, 23:00:01 GMT+0 - Identified - Maintenance is now in progress May 10, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Partner, Please be informed that Wema Bank will be undertaking an infrastructure and network maintenance activity on **Sunday, 10th May 2026**. Please note that during this period, you may experience intermittent delays in both inward and outward transaction services. Services are expected to stabilize immediately following the completion of the activity. Kindly find the details of the maintenance below: --- * **Start Date**: 10th May 2026 * **Start Time**: 12:00 AM * **End Date**: 10th May 2026 * **End Time**: 06:00 AM * **Activity Duration**: 6 hours * **Expected Impact**: Intermittent service delays * **Services Affected**: Inward and Outward Transactions --- Thank you for your continued partnership and understanding. Kind regards,.</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 9 May 2026 23:00:00 +0000 https://status.korahq.com/maintenance/cmox1rx7a082m7tjxoqppxe2g https://status.korahq.com/maintenance/cmox1rx7a082m7tjxoqppxe2g Delayed Processing NGN Transactions Type: Incident Duration: 16 minutes Affected Components: NGN May 9, 10:20:35 GMT+0 - Identified - Dear Esteemed Clients, Please be informed of a delay in completing NGN Pay-in and Payout transactions. We are actively working to ensure the affected transactions are updated to their final status. Our sincere apologies for any inconvenience this delay has caused you. We will provide updates accordingly. Thank you for your continuous patience and understanding. Regards. May 9, 10:36:19 GMT+0 - Resolved - Dear Esteemed Clients, This issue with processing transactions has been resolved. Thank you for your kind patience. Best regards. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:20:35</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed of a delay in completing NGN Pay-in and Payout transactions. We are actively working to ensure the affected transactions are updated to their final status. Our sincere apologies for any inconvenience this delay has caused you. We will provide updates accordingly. Thank you for your continuous patience and understanding. Regards..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:36:19</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, This issue with processing transactions has been resolved. Thank you for your kind patience. Best regards..</p> ]]> Sat, 9 May 2026 10:20:35 +0000 https://status.korahq.com/incident/cmoy70x7g015ptqovy5jaodb2 https://status.korahq.com/incident/cmoy70x7g015ptqovy5jaodb2 DELAYED WEMA DEPOSITS Type: Incident Duration: 22 hours and 44 minutes Affected Components: Fixed Bank Accounts May 8, 11:37:45 GMT+0 - Monitoring - Dear Valued Clients, Please be advised that Wema Bank just notified us that they are currently experiencing technical delays with deposit processing. Our team is actively working with the bank to resolve this as quickly as possible. We will provide further updates as the situation develops. Thank you for your continued patience and understanding. May 9, 10:21:44 GMT+0 - Resolved - Dear Esteemed Clients, This issue has been resolved. Thank you for your patience. Regards Type: Incident

Duration: 22 hours and 44 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:37:45</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Valued Clients, Please be advised that Wema Bank just notified us that they are currently experiencing technical delays with deposit processing. Our team is actively working with the bank to resolve this as quickly as possible. We will provide further updates as the situation develops. Thank you for your continued patience and understanding..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:21:44</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, This issue has been resolved. Thank you for your patience. Regards.</p> ]]> Fri, 8 May 2026 11:37:45 +0000 https://status.korahq.com/incident/cmowucarx06ewzswdrfp1edvt https://status.korahq.com/incident/cmowucarx06ewzswdrfp1edvt NIBSS DOWNTIME - DELAYED PAYOUT CREDIT. Type: Incident Affected Components: NGN May 4, 15:35:35 GMT+0 - Resolved - Dear Valued Clients, We are aware of delays affecting the crediting of successful payouts. These challenges originate from the Nigeria Inter-Bank Settlement System (NIBSS) and are impacting processing payouts. Please be assured that we are in close contact with NIBSS to ensure a swift resolution. If you have any urgent concerns, please feel free to escalate them to our support team. Thank you for your patience and continued partnership. Best regards, Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:35:35</var> GMT+0</small><br><strong>Resolved</strong> - Dear Valued Clients, We are aware of delays affecting the crediting of successful payouts. These challenges originate from the Nigeria Inter-Bank Settlement System (NIBSS) and are impacting processing payouts. Please be assured that we are in close contact with NIBSS to ensure a swift resolution. If you have any urgent concerns, please feel free to escalate them to our support team. Thank you for your patience and continued partnership. Best regards,.</p> ]]> Mon, 4 May 2026 15:35:35 +0000 https://status.korahq.com/incident/cmord2qgs008l10trxd89fw4a https://status.korahq.com/incident/cmord2qgs008l10trxd89fw4a MTN GHANA DOWNTIME Type: Incident Duration: 8 hours and 22 minutes Affected Components: GHS May 1, 12:53:15 GMT+0 - Monitoring - Dear Valued Clients,, MTN (GHS) is currently experiencing intermittent technical challenges on their debit transactions. The MTN team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Best Regards, May 1, 21:15:30 GMT+0 - Resolved - Dear Esteemed Clients, We are pleased to inform you that the MTN downtime has been resolved. Thank you for your continuous patience and understanding. Regards, Type: Incident

Duration: 8 hours and 22 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>12:53:15</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Valued Clients,, MTN (GHS) is currently experiencing intermittent technical challenges on their debit transactions. The MTN team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Best Regards,.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>21:15:30</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We are pleased to inform you that the MTN downtime has been resolved. Thank you for your continuous patience and understanding. Regards,.</p> ]]> Fri, 1 May 2026 12:53:15 +0000 https://status.korahq.com/incident/cmomwyfx306jv6jx5w4bkn770 https://status.korahq.com/incident/cmomwyfx306jv6jx5w4bkn770 MTN GHS MAINTENANCE Type: Maintenance Duration: 1 hour Affected Components: GHS May 1, 00:00:01 GMT+0 - Identified - Maintenance is now in progress May 1, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully May 1, 00:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity on Friday, 1st May, 2026. Please note that MTN Ghana Mobile Money services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 1st May, 2026 Start Time: 00:00 AM GMT End Date: 1st May, 2026 End Time: 01:00 AM GMT Activity Duration: 1 hour Expected Downtime: 1 hour Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity on Friday, 1st May, 2026. Please note that MTN Ghana Mobile Money services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 1st May, 2026 Start Time: 00:00 AM GMT End Date: 1st May, 2026 End Time: 01:00 AM GMT Activity Duration: 1 hour Expected Downtime: 1 hour Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding..</p> ]]> Fri, 1 May 2026 00:00:00 +0000 https://status.korahq.com/maintenance/cmolln3rg0ecu48doeo8jkb5d https://status.korahq.com/maintenance/cmolln3rg0ecu48doeo8jkb5d Delayed Processing NGN Payouts Type: Incident Duration: 5 hours and 24 minutes Affected Components: NGN Apr 29, 12:00:24 GMT+0 - Identified - Dear Esteemed Clients, Please be rest assured that we are actively engaging NIBSS to ensure the processing payouts (NGN) are updated to their true final status. We are deeply sorry for every inconvenience this delay has caused you and will provide updates as we receive them. Thank you for your continuous patience and understanding. Regards, Apr 29, 17:24:38 GMT+0 - Resolved - Dear Esteemed Clients, We are please to inform you that payouts are now being processed promptly. Thank you for your continuous patience and understanding. Regards, Type: Incident

Duration: 5 hours and 24 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>12:00:24</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be rest assured that we are actively engaging NIBSS to ensure the processing payouts (NGN) are updated to their true final status. We are deeply sorry for every inconvenience this delay has caused you and will provide updates as we receive them. Thank you for your continuous patience and understanding. Regards,.</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>17:24:38</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We are please to inform you that payouts are now being processed promptly. Thank you for your continuous patience and understanding. Regards,.</p> ]]> Wed, 29 Apr 2026 12:00:24 +0000 https://status.korahq.com/incident/cmok06r31004emlsqng13z69d https://status.korahq.com/incident/cmok06r31004emlsqng13z69d XAF Rail Downtime Type: Incident Duration: 4 days and 59 minutes Affected Components: XAF Apr 29, 09:16:59 GMT+0 - Monitoring - Hello Esteemed Clients, Please be informed that the XAF rail (payin) is currently unavailable. The service provider, Orange, is also unavailable for payout due to an ongoing maintenance. We assure you that this issue is being addressed, and we will provide an update once the service is restored. We sincerely apologise for any inconvenience caused. Best regards, Apr 30, 10:23:45 GMT+0 - Monitoring - Hello Esteemed Clients, We are providing an update regarding the ongoing downtime for XAF rail (payin) and Orange payouts. Work is still underway with the network providers to resolve the technical issues. While these services remain temporarily unavailable, we are monitoring the situation closely to ensure a swift restoration. We will alert you as soon as the services are back online. Thank you for your patience. Best regards, May 3, 10:15:37 GMT+0 - Resolved - Dear Esteemed Clients, Please be informed that the technical issues affecting **XAF pay-ins** and **Orange payouts** have been resolved. Services are now processing successfully. Our team is currently monitoring the systems closely to ensure continued stability. Thank you for your patience during this period. Best regards, Type: Incident

Duration: 4 days and 59 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>09:16:59</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Esteemed Clients, Please be informed that the XAF rail (payin) is currently unavailable. The service provider, Orange, is also unavailable for payout due to an ongoing maintenance. We assure you that this issue is being addressed, and we will provide an update once the service is restored. We sincerely apologise for any inconvenience caused. Best regards,.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>10:23:45</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Esteemed Clients, We are providing an update regarding the ongoing downtime for XAF rail (payin) and Orange payouts. Work is still underway with the network providers to resolve the technical issues. While these services remain temporarily unavailable, we are monitoring the situation closely to ensure a swift restoration. We will alert you as soon as the services are back online. Thank you for your patience. Best regards,.</p> <p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:15:37</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, Please be informed that the technical issues affecting **XAF pay-ins** and **Orange payouts** have been resolved. Services are now processing successfully. Our team is currently monitoring the systems closely to ensure continued stability. Thank you for your patience during this period. Best regards,.</p> ]]> Wed, 29 Apr 2026 09:16:59 +0000 https://status.korahq.com/incident/cmojuclya003a1ru5kamigqmt https://status.korahq.com/incident/cmojuclya003a1ru5kamigqmt MTN GHS MAINTENANCE Type: Maintenance Duration: 2 hours Affected Components: GHS Apr 28, 00:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity on Tuesday, 28th April, 2026. Please note that MTN Ghana Mobile Money services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 28th April, 2026 Start Time: 00:00 AM GMT End Date: 28th April, 2026 End Time: 01:00 AM GMT Activity Duration: 1 hour Expected Downtime: 1 hour Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding. Apr 28, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 28, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity on Tuesday, 28th April, 2026. Please note that MTN Ghana Mobile Money services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 28th April, 2026 Start Time: 00:00 AM GMT End Date: 28th April, 2026 End Time: 01:00 AM GMT Activity Duration: 1 hour Expected Downtime: 1 hour Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 28 Apr 2026 00:00:00 +0000 https://status.korahq.com/maintenance/cmohggfbu00yg7y8d2h5gu20n https://status.korahq.com/maintenance/cmohggfbu00yg7y8d2h5gu20n ZAR Payout Downtime Type: Incident Duration: 19 hours and 30 minutes Affected Components: ZAR Apr 27, 15:31:47 GMT+0 - Monitoring - Dear Esteemed Clients, Kindly be informed that the ZAR payout channel is currently unavailable due to a service downtime. Please be assured that we are working to restore service as quickly as possible. We will provide further updates within 24 hours. We sincerely apologize for any inconvenience caused. Regards, Apr 28, 11:02:15 GMT+0 - Resolved - Dear Esteemed Clients, Thank you for your patience while we worked on this. The channel is now available and payouts are being processed successfully. Regards, Type: Incident

Duration: 19 hours and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>15:31:47</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Esteemed Clients, Kindly be informed that the ZAR payout channel is currently unavailable due to a service downtime. Please be assured that we are working to restore service as quickly as possible. We will provide further updates within 24 hours. We sincerely apologize for any inconvenience caused. Regards,.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>11:02:15</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, Thank you for your patience while we worked on this. The channel is now available and payouts are being processed successfully. Regards,.</p> ]]> Mon, 27 Apr 2026 15:31:47 +0000 https://status.korahq.com/incident/cmohcuwa61f3k332ff6z1gq1m https://status.korahq.com/incident/cmohcuwa61f3k332ff6z1gq1m AIRTEL GHANA  MAINTENANCE Type: Maintenance Duration: 5 hours Affected Components: GHS Apr 24, 22:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that Airtel Ghana (AirtelTigo) will be undertaking a maintenance activity on their debit and credit transactions on Saturday, April 25th, 2026. Please note that AT Money services will not be available, or you may experience service disruptions during this period. Kindly find the details of the activity below: Activity Date: 25th April, 2026 Start Time: 12:00 AM GMT End Time: 5:00 AM GMT Activity Duration: 5 hours Services to be Impacted: AT Money Services (Airtime & Debit and Credit Transactions) We will share updates as we receive them. Thank you for your understanding. Apr 24, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 25, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that Airtel Ghana (AirtelTigo) will be undertaking a maintenance activity on their debit and credit transactions on Saturday, April 25th, 2026. Please note that AT Money services will not be available, or you may experience service disruptions during this period. Kindly find the details of the activity below: Activity Date: 25th April, 2026 Start Time: 12:00 AM GMT End Time: 5:00 AM GMT Activity Duration: 5 hours Services to be Impacted: AT Money Services (Airtime & Debit and Credit Transactions) We will share updates as we receive them. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 24 Apr 2026 22:00:00 +0000 https://status.korahq.com/maintenance/cmod4lmq800bh8sq5rnmebmy3 https://status.korahq.com/maintenance/cmod4lmq800bh8sq5rnmebmy3 Service Notice: Scheduled Network Maintenance (Egypt) Type: Maintenance Affected Components: EGP Apr 23, 21:30:00 GMT+0 - Identified - Dear Esteemed Client, Please be informed of a scheduled maintenance window on the **National Switch** , which may impact **Wallet services** during the following period: • **Date:** Thursday, April 23, 2026 at 11:30 PM (GMT+2) • **End Time:** Friday, April 24, 2026 at 9:30 PM (GMT+3) • **Service Impact:** All services will be unstable during this period We recommend planning your transactions outside of this window to avoid any inconvenience. Thank you for your continued cooperation as we work to ensure a more robust system. Best regards, Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Client, Please be informed of a scheduled maintenance window on the **National Switch** , which may impact **Wallet services** during the following period: • **Date:** Thursday, April 23, 2026 at 11:30 PM (GMT+2) • **End Time:** Friday, April 24, 2026 at 9:30 PM (GMT+3) • **Service Impact:** All services will be unstable during this period We recommend planning your transactions outside of this window to avoid any inconvenience. Thank you for your continued cooperation as we work to ensure a more robust system. Best regards,.</p> ]]> Thu, 23 Apr 2026 21:30:00 +0000 https://status.korahq.com/maintenance/cmoc2l4bz001x21q0bedafcfy https://status.korahq.com/maintenance/cmoc2l4bz001x21q0bedafcfy Service Notice: Scheduled Network Maintenance (Egypt) Type: Maintenance Duration: 4 hours Affected Components: EGP Apr 22, 02:00:00 GMT+0 - Identified - Dear Esteemed Client, Please be informed of a scheduled maintenance window on the **National Switch**, which may impact **Wallet services** during the following period: * **Date:** Wednesday, April 22, 2026 * **Time:** 02:00 AM – 06:00 AM (GMT+2) * **Service Impact:** Users may experience temporary instability or service interruptions. We recommend planning your transactions outside of this window to avoid any inconvenience. Thank you for your continued cooperation as we work to ensure a more robust system. Best regards, Apr 22, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 22, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Client, Please be informed of a scheduled maintenance window on the **National Switch**, which may impact **Wallet services** during the following period: * **Date:** Wednesday, April 22, 2026 * **Time:** 02:00 AM – 06:00 AM (GMT+2) * **Service Impact:** Users may experience temporary instability or service interruptions. We recommend planning your transactions outside of this window to avoid any inconvenience. Thank you for your continued cooperation as we work to ensure a more robust system. Best regards,.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Apr 2026 02:00:00 +0000 https://status.korahq.com/maintenance/cmo7g6mlu000tv04myrdtmpx7 https://status.korahq.com/maintenance/cmo7g6mlu000tv04myrdtmpx7 MTN XOF  MAINTENANCE Type: Maintenance Duration: 6 hours Affected Components: XOF Apr 20, 21:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Cote D'Ivoire (MTNCI) will be undertaking a maintenance activity from Monday, 20th April, 2026 to Tuesday, 21st April, 2026. Please note that MTN (XOF) Mobile Money services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 20th April, 2026 Start Time: 9:00 PM GMT End Date: 21st April, 2026 End Time: 3:00 AM GMT Activity Duration: 6 hours Expected Downtime: 1 hour Services to be Impacted: MTN (XOF) Mobile Money We will share updates as we receive them. Thank you for your understanding. Apr 20, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 21, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Cote D'Ivoire (MTNCI) will be undertaking a maintenance activity from Monday, 20th April, 2026 to Tuesday, 21st April, 2026. Please note that MTN (XOF) Mobile Money services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 20th April, 2026 Start Time: 9:00 PM GMT End Date: 21st April, 2026 End Time: 3:00 AM GMT Activity Duration: 6 hours Expected Downtime: 1 hour Services to be Impacted: MTN (XOF) Mobile Money We will share updates as we receive them. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 20 Apr 2026 21:00:00 +0000 https://status.korahq.com/maintenance/cmo7kt7f4000pwvxa5tmak9bg https://status.korahq.com/maintenance/cmo7kt7f4000pwvxa5tmak9bg MTN GHANA  MAINTENANCE Type: Maintenance Duration: 6 hours Affected Components: GHS Apr 20, 21:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Monday, 20th April, 2026 to Tuesday, 21st April, 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 20th April, 2026 Start Time: 11:00 PM GMT End Date: 21st April, 2026 End Time: 5:00 AM GMT Activity Duration: 6 hours Expected Downtime: 1 hour 30 minutes Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding. Apr 20, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 21, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Monday, 20th April, 2026 to Tuesday, 21st April, 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 20th April, 2026 Start Time: 11:00 PM GMT End Date: 21st April, 2026 End Time: 5:00 AM GMT Activity Duration: 6 hours Expected Downtime: 1 hour 30 minutes Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 20 Apr 2026 21:00:00 +0000 https://status.korahq.com/maintenance/cmo7ioizv000hbdw4hx0o023u https://status.korahq.com/maintenance/cmo7ioizv000hbdw4hx0o023u XAF Channel Instability Type: Incident Duration: 1 day and 2 hours Affected Components: XAF Apr 20, 17:18:15 GMT+0 - Investigating - Hello Esteemed Clients, Please be informed that the XAF rail (payin and payout) is currently unavailable. We assure you that this issue is being addressed, and we will provide an update once the service is restored. We sincerely apologise for any inconvenience caused. Thank you for your understanding. Best regards, Apr 21, 19:18:44 GMT+0 - Resolved - Dear Esteemed Clients, We can confirm that the performance on the XAF rail has improved. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards. Type: Incident

Duration: 1 day and 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>17:18:15</var> GMT+0</small><br><strong>Investigating</strong> - Hello Esteemed Clients, Please be informed that the XAF rail (payin and payout) is currently unavailable. We assure you that this issue is being addressed, and we will provide an update once the service is restored. We sincerely apologise for any inconvenience caused. Thank you for your understanding. Best regards,.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>19:18:44</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We can confirm that the performance on the XAF rail has improved. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards..</p> ]]> Mon, 20 Apr 2026 17:18:15 +0000 https://status.korahq.com/incident/cmo7gkujq001mlzv68j4zup6f https://status.korahq.com/incident/cmo7gkujq001mlzv68j4zup6f Wave & Orange (XOF) Downtime Type: Incident Affected Components: XOF Apr 20, 14:46:06 GMT+0 - Resolved - Dear Esteemed Clients, Please be informed that **Wave** and **Orange** are currently unavailable for XOF transactions. We are working to restore these channels and will notify you as soon as they are back online. Other payment methods remain unaffected. Thank you for your understanding. Best regards, Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>14:46:06</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, Please be informed that **Wave** and **Orange** are currently unavailable for XOF transactions. We are working to restore these channels and will notify you as soon as they are back online. Other payment methods remain unaffected. Thank you for your understanding. Best regards,.</p> ]]> Mon, 20 Apr 2026 14:46:06 +0000 https://status.korahq.com/incident/cmo7b56w800c5xlnal8fu3olq https://status.korahq.com/incident/cmo7b56w800c5xlnal8fu3olq Telecel (GHS) Downtime Type: Incident Duration: 1 hour and 24 minutes Affected Components: GHS Apr 20, 12:12:13 GMT+0 - Identified - Dear Esteemed Clients, We have been informed that Telecel is currently experiencing technical challenges with their debit and credit transactions. The Telecel team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Best Regards, Apr 20, 13:36:24 GMT+0 - Resolved - Dear Esteemed Clients, We are pleased to inform you that the challenge with Telecel debit and credit transactions has been resolved. Thank you very much for your patience. Best Regards, Type: Incident

Duration: 1 hour and 24 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>12:12:13</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, We have been informed that Telecel is currently experiencing technical challenges with their debit and credit transactions. The Telecel team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Best Regards,.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>13:36:24</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We are pleased to inform you that the challenge with Telecel debit and credit transactions has been resolved. Thank you very much for your patience. Best Regards,.</p> ]]> Mon, 20 Apr 2026 12:12:13 +0000 https://status.korahq.com/incident/cmo75nahe001wffn5qfguysmi https://status.korahq.com/incident/cmo75nahe001wffn5qfguysmi EGP MAINTENANCE Type: Maintenance Duration: 2 hours Affected Components: EGP Apr 20, 02:00:00 GMT+0 - Identified - Hello Valued Clients, Please be informed that a planned maintenance window on the Egypt national switch is scheduled, which may impact Pay-in and Payout services during the following period: Date: Monday, April 20, 2026 Time: 03:00 AM – 05:00 AM (GMT+1) Purpose: Technical Maintenance Impact: Pay-in and Payout channels may experience instability during this time. We appreciate your understanding and cooperation. Best regards. Apr 20, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 20, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello Valued Clients, Please be informed that a planned maintenance window on the Egypt national switch is scheduled, which may impact Pay-in and Payout services during the following period: Date: Monday, April 20, 2026 Time: 03:00 AM – 05:00 AM (GMT+1) Purpose: Technical Maintenance Impact: Pay-in and Payout channels may experience instability during this time. We appreciate your understanding and cooperation. Best regards..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 20 Apr 2026 02:00:00 +0000 https://status.korahq.com/maintenance/cmo2sq2480fa07ds8t23heqqi https://status.korahq.com/maintenance/cmo2sq2480fa07ds8t23heqqi Delayed Processing NGN Payouts Type: Incident Duration: 4 days, 5 hours and 22 minutes Affected Components: NGN Apr 20, 07:22:46 GMT+0 - Monitoring - Dear Esteemed Clients, Please be rest assured that we are actively engaging NIBSS to ensure the processing payouts (NGN) are updated to their true final status. We are deeply sorry for every inconvenience this delay has caused you and will provide updates as we receive them. Thank you for your continuous patience and understanding. Apr 18, 17:46:55 GMT+0 - Monitoring - Dear Esteemed Clients , We are aware of the delay in completing the pending payouts (NGN). Consequently, you may experience delays/long processing time when attempting to transfer funds out to bank accounts. These challenges are originating from NIBSS. We apologize for any inconvenience caused and will provide updates as we receive them. Thank you for your patience and understanding. Apr 20, 14:07:09 GMT+0 - Monitoring - Dear Esteemed Clients, We apologize for the current delays with pending NGN payouts due to NIBSS network issues. Please note that newer payments are processing successfully. We are working to resolve the older pending transactions and will provide updates shortly. Thank you for your patience. Best regards, Apr 22, 23:09:14 GMT+0 - Resolved - Dear Esteemed Clients, We can confirm that the issue with NGN payouts has been resolved. All processing transactions are being updated. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards. Type: Incident

Duration: 4 days, 5 hours and 22 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>07:22:46</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Esteemed Clients, Please be rest assured that we are actively engaging NIBSS to ensure the processing payouts (NGN) are updated to their true final status. We are deeply sorry for every inconvenience this delay has caused you and will provide updates as we receive them. Thank you for your continuous patience and understanding..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>17:46:55</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Esteemed Clients , We are aware of the delay in completing the pending payouts (NGN). Consequently, you may experience delays/long processing time when attempting to transfer funds out to bank accounts. These challenges are originating from NIBSS. We apologize for any inconvenience caused and will provide updates as we receive them. Thank you for your patience and understanding..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>14:07:09</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Esteemed Clients, We apologize for the current delays with pending NGN payouts due to NIBSS network issues. Please note that newer payments are processing successfully. We are working to resolve the older pending transactions and will provide updates shortly. Thank you for your patience. Best regards,.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>23:09:14</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We can confirm that the issue with NGN payouts has been resolved. All processing transactions are being updated. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards..</p> ]]> Sat, 18 Apr 2026 17:46:55 +0000 https://status.korahq.com/incident/cmo4mq0ik0idhrk2r91pwue4h https://status.korahq.com/incident/cmo4mq0ik0idhrk2r91pwue4h MTN (Ghana) Instability Type: Incident Duration: 11 hours and 13 minutes Affected Components: GHS Apr 16, 09:26:28 GMT+0 - Monitoring - Dear Valued Clients, MTN is currently experiencing technical challenges on their debit transactions. The MTN team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Thank you for your understanding. Apr 16, 20:39:01 GMT+0 - Resolved - Dear Esteemed Clients, We are pleased to inform you that the challenge with MTN transactions has been resolved. Thank you so much for your patience. Regards Type: Incident

Duration: 11 hours and 13 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>09:26:28</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Valued Clients, MTN is currently experiencing technical challenges on their debit transactions. The MTN team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>20:39:01</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We are pleased to inform you that the challenge with MTN transactions has been resolved. Thank you so much for your patience. Regards.</p> ]]> Thu, 16 Apr 2026 09:26:28 +0000 https://status.korahq.com/incident/cmo19yqmm09vtof0k8vjpdyd9 https://status.korahq.com/incident/cmo19yqmm09vtof0k8vjpdyd9 MTN GHANA  MAINTENANCE Type: Maintenance Affected Components: GHS Apr 15, 20:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Wednesday, 15th April 2026 to Thursday, 16th April 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 15th April, 2026 Start Time: 9:00 PM GMT End Date: 15th April, 2026 End Time: 3:00 AM GMT Activity Duration: 6 hours Expected Downtime: 2 hours Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding. Type: Maintenance

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Wednesday, 15th April 2026 to Thursday, 16th April 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 15th April, 2026 Start Time: 9:00 PM GMT End Date: 15th April, 2026 End Time: 3:00 AM GMT Activity Duration: 6 hours Expected Downtime: 2 hours Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding..</p> ]]> Wed, 15 Apr 2026 20:00:00 +0000 https://status.korahq.com/maintenance/cmo0hznkn02pvu46h4jqaverh https://status.korahq.com/maintenance/cmo0hznkn02pvu46h4jqaverh Telecel (GHS) Downtime Type: Incident Duration: 5 hours and 57 minutes Affected Components: GHS Apr 15, 13:08:07 GMT+0 - Resolved - Dear Esteemed Clients, We are pleased to inform you that the challenge with Telecel transactions has been resolved. Thank you so much for your patience. Regards, Apr 15, 07:11:24 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that Vodafone (Telecel) is currently experiencing technical challenges with their debit transactions. The Telecel team has confirmed to be working to restore the service in the shortest possible time, we would provide feedback once resolved. Our sincere apologies for any inconvenience. Regards. Type: Incident

Duration: 5 hours and 57 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>13:08:07</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We are pleased to inform you that the challenge with Telecel transactions has been resolved. Thank you so much for your patience. Regards,.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>07:11:24</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that Vodafone (Telecel) is currently experiencing technical challenges with their debit transactions. The Telecel team has confirmed to be working to restore the service in the shortest possible time, we would provide feedback once resolved. Our sincere apologies for any inconvenience. Regards..</p> ]]> Wed, 15 Apr 2026 07:11:24 +0000 https://status.korahq.com/incident/cmnzpp75v0dyc12wyif43qtoo https://status.korahq.com/incident/cmnzpp75v0dyc12wyif43qtoo MTN GHANA  MAINTENANCE Type: Maintenance Duration: 7 hours Affected Components: GHS Apr 12, 22:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Sunday, 12th April, 2026 to Monday, 13th April, 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 12th April, 2026 Start Time: 10:00 PM GMT End Date: 13th April, 2026 End Time: 5:00 AM GMT Activity Duration: 7 hours Expected Downtime: 1 hour Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding. Apr 12, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 13, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Sunday, 12th April, 2026 to Monday, 13th April, 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 12th April, 2026 Start Time: 10:00 PM GMT End Date: 13th April, 2026 End Time: 5:00 AM GMT Activity Duration: 7 hours Expected Downtime: 1 hour Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 12 Apr 2026 22:00:00 +0000 https://status.korahq.com/maintenance/cmnt9zi2p00fuiq7i5hrkrj8w https://status.korahq.com/maintenance/cmnt9zi2p00fuiq7i5hrkrj8w XAF Channel Instability Type: Incident Duration: 2 days, 10 hours and 56 minutes Affected Components: XAF Apr 8, 23:01:49 GMT+0 - Monitoring - Dear Esteemed Clients, Please be informed that there might be slight delays experienced on the XAF channel (payins and payouts). Kindly be rest assured that we are actively working on improving the experience and will share updates with you once this is resolved. We sincerely apologise for every inconvenience experienced. Thank you for your patience and understanding. Apr 10, 08:18:49 GMT+0 - Monitoring - Hello Esteemed Clients, Please be informed that the XAF rail (payin and payout) is currently unavailable. We assure you that this issue is being addressed, and we will provide an update once the service is restored. We sincerely apologise for any inconvenience caused. Thank you for your understanding. Best regards, Apr 11, 09:58:16 GMT+0 - Resolved - Dear Esteemed Clients, We can confirm that the performance on the XAF rail has improved. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards. Type: Incident

Duration: 2 days, 10 hours and 56 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>23:01:49</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Esteemed Clients, Please be informed that there might be slight delays experienced on the XAF channel (payins and payouts). Kindly be rest assured that we are actively working on improving the experience and will share updates with you once this is resolved. We sincerely apologise for every inconvenience experienced. Thank you for your patience and understanding..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>08:18:49</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Esteemed Clients, Please be informed that the XAF rail (payin and payout) is currently unavailable. We assure you that this issue is being addressed, and we will provide an update once the service is restored. We sincerely apologise for any inconvenience caused. Thank you for your understanding. Best regards,.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:58:16</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We can confirm that the performance on the XAF rail has improved. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards..</p> ]]> Wed, 8 Apr 2026 23:01:49 +0000 https://status.korahq.com/incident/cmnqnkgpj059rs5biwggpjnc6 https://status.korahq.com/incident/cmnqnkgpj059rs5biwggpjnc6 XAF Channel Instability Type: Incident Duration: 5 hours and 23 minutes Affected Components: XAF Apr 7, 08:08:46 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that there might be slight delays experienced on the XAF channel (payins and payouts). Kindly be rest assured that we are actively working on improving the experience and will share updates with you once this is resolved. We sincerely apologise for every inconvenience experienced. Thank you for your patience and understanding. Apr 7, 13:31:56 GMT+0 - Resolved - Dear Esteemed Clients, We can confirm that the performance on the XAF rail has improved. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards. Type: Incident

Duration: 5 hours and 23 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>08:08:46</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that there might be slight delays experienced on the XAF channel (payins and payouts). Kindly be rest assured that we are actively working on improving the experience and will share updates with you once this is resolved. We sincerely apologise for every inconvenience experienced. Thank you for your patience and understanding..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>13:31:56</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, We can confirm that the performance on the XAF rail has improved. We would continue monitoring to ensure your transactions process smoothly. Thank you for your patience. Regards..</p> ]]> Tue, 7 Apr 2026 08:08:46 +0000 https://status.korahq.com/incident/cmnoc851d01xxcn1vizotchga https://status.korahq.com/incident/cmnoc851d01xxcn1vizotchga XAF Downtime Type: Incident Duration: 2 hours and 38 minutes Affected Components: XAF Apr 5, 20:09:44 GMT+0 - Identified - Dear Esteemed Clients, We are currently experiencing a service disruption affecting the XAF transaction rails. Please be assured that we are working to restore service as quickly as possible. We will provide further updates upon resolution. We sincerely apologize for any inconvenience caused. Regards. Apr 5, 22:47:21 GMT+0 - Resolved - Dear Esteemed Clients, This incident has been resolved and transactions are being processed successfully. We do appreciate your patience. Regards. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>20:09:44</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, We are currently experiencing a service disruption affecting the XAF transaction rails. Please be assured that we are working to restore service as quickly as possible. We will provide further updates upon resolution. We sincerely apologize for any inconvenience caused. Regards..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>22:47:21</var> GMT+0</small><br><strong>Resolved</strong> - Dear Esteemed Clients, This incident has been resolved and transactions are being processed successfully. We do appreciate your patience. Regards..</p> ]]> Sun, 5 Apr 2026 20:09:44 +0000 https://status.korahq.com/incident/cmnm73m7l0ewvyn6vjvcv3s1n https://status.korahq.com/incident/cmnm73m7l0ewvyn6vjvcv3s1n NIBSS Downtime - NGN Type: Incident Affected Components: NGN Apr 4, 06:37:36 GMT+0 - Resolved - Hello Valued Clients, We have been informed of a NIBSS downtime that happened earlier today. The downtime has been resolved. However, the backlog is still being reviewed. We will follow up to have the affected transactions resolved. Thank you for your understanding. Best regards. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>06:37:36</var> GMT+0</small><br><strong>Resolved</strong> - Hello Valued Clients, We have been informed of a NIBSS downtime that happened earlier today. The downtime has been resolved. However, the backlog is still being reviewed. We will follow up to have the affected transactions resolved. Thank you for your understanding. Best regards..</p> ]]> Sat, 4 Apr 2026 06:37:36 +0000 https://status.korahq.com/incident/cmnjyncfi07yk10qki6j125ix https://status.korahq.com/incident/cmnjyncfi07yk10qki6j125ix Dashboard Downtime Type: Incident Duration: 1 minute Affected Components: Dashboard Apr 2, 14:29:14 GMT+0 - Identified - Dear Esteemed Clients, Please be informed of technical challenges which has affected access to the Kora dashboard. We are reviewing the issue for a resolution we will share updates as they become available. Our sincere apologies for any inconvenience caused. Thank you for your understanding. Apr 2, 14:30:32 GMT+0 - Resolved - Hello Esteemed Clients, Please be informed that this has now been resolved. Thank you for your understanding. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>14:29:14</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed of technical challenges which has affected access to the Kora dashboard. We are reviewing the issue for a resolution we will share updates as they become available. Our sincere apologies for any inconvenience caused. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>14:30:32</var> GMT+0</small><br><strong>Resolved</strong> - Hello Esteemed Clients, Please be informed that this has now been resolved. Thank you for your understanding..</p> ]]> Thu, 2 Apr 2026 14:29:14 +0000 https://status.korahq.com/incident/cmnhkm5g3001ahqw731r5e034 https://status.korahq.com/incident/cmnhkm5g3001ahqw731r5e034 MTN Ghana Instability Type: Incident Duration: 7 hours and 41 minutes Affected Components: GHS Apr 2, 07:10:34 GMT+0 - Identified - Dear Esteemed Clients, We would like to inform you that MTN Ghana is currently experiencing intermittent network service disruptions, which is impacting our service delivery (payin and payout). The MTN engineers are working on resolving the issue and we will provide further updates as soon as possible. We sincerely apologise for any inconvenience this may cause to your operations and appreciate your patience. Best regards, Apr 2, 14:51:33 GMT+0 - Resolved - Hello Esteemed Clients, This has been resolved. We will continue to monitor and share updates if any. Thank you for your patience and understanding. Type: Incident

Duration: 7 hours and 41 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>07:10:34</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, We would like to inform you that MTN Ghana is currently experiencing intermittent network service disruptions, which is impacting our service delivery (payin and payout). The MTN engineers are working on resolving the issue and we will provide further updates as soon as possible. We sincerely apologise for any inconvenience this may cause to your operations and appreciate your patience. Best regards,.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>14:51:33</var> GMT+0</small><br><strong>Resolved</strong> - Hello Esteemed Clients, This has been resolved. We will continue to monitor and share updates if any. Thank you for your patience and understanding..</p> ]]> Thu, 2 Apr 2026 07:10:34 +0000 https://status.korahq.com/incident/cmnh4y0vn06umr76zojpyemf2 https://status.korahq.com/incident/cmnh4y0vn06umr76zojpyemf2 MTN GHANA  MAINTENANCE Type: Maintenance Duration: 4 hours Affected Components: GHS Apr 1, 23:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Wednesday, 1st April, 2026 to Thursday, 2nd April, 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 1st April, 2026 Start Time: 11:00 PM GMT End Date: 2nd April, 2026 End Time: 3:00 AM GMT Activity Duration: 4 hours Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding. Apr 1, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from Wednesday, 1st April, 2026 to Thursday, 2nd April, 2026. Please note that MTN Ghana services will not be available or you may experience service disruptions during this period. Kindly find the details of the activity below: Start Date: 1st April, 2026 Start Time: 11:00 PM GMT End Date: 2nd April, 2026 End Time: 3:00 AM GMT Activity Duration: 4 hours Services to be Impacted: MTN Mobile Money We will share updates as we receive them. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 1 Apr 2026 23:00:00 +0000 https://status.korahq.com/maintenance/cmngf70vm00fgvhl5snlcygfc https://status.korahq.com/maintenance/cmngf70vm00fgvhl5snlcygfc Airtel Downtime (Ghana) Type: Incident Duration: 3 hours and 46 minutes Affected Components: Mobile Money, Payouts, GHS Mar 30, 16:27:42 GMT+0 - Monitoring - Hello Team, Airtel Ghana is currently experiencing intermittent technical challenges with its pay-in and payout transactions. The Airtel team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Regards Mar 30, 20:14:11 GMT+0 - Resolved - Hello Team, This has been resolved. We will continue to monitor and share update if any. Thank you for your patience and understanding. Type: Incident

Duration: 3 hours and 46 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>16:27:42</var> GMT+0</small><br><strong>Monitoring</strong> - Hello Team, Airtel Ghana is currently experiencing intermittent technical challenges with its pay-in and payout transactions. The Airtel team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Regards.</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>20:14:11</var> GMT+0</small><br><strong>Resolved</strong> - Hello Team, This has been resolved. We will continue to monitor and share update if any. Thank you for your patience and understanding..</p> ]]> Mon, 30 Mar 2026 16:27:42 +0000 https://status.korahq.com/incident/cmndeiz0t02ptrsxdjc2lx1j7 https://status.korahq.com/incident/cmndeiz0t02ptrsxdjc2lx1j7 MTN Downtime Type: Incident Duration: 43 minutes Affected Components: GHS Mar 29, 15:46:19 GMT+0 - Monitoring - Dear Valued Client, MTN is currently experiencing technical challenges with their debit and credit transactions. The MTN team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Regards, Mar 29, 16:29:47 GMT+0 - Resolved - Dear Valued Client, We are pleased to inform you that the challenge with MTN debit and credit transactions has been resolved. Thank you very much for your patience. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>15:46:19</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Valued Client, MTN is currently experiencing technical challenges with their debit and credit transactions. The MTN team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated on progress. Regards,.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>16:29:47</var> GMT+0</small><br><strong>Resolved</strong> - Dear Valued Client, We are pleased to inform you that the challenge with MTN debit and credit transactions has been resolved. Thank you very much for your patience..</p> ]]> Sun, 29 Mar 2026 15:46:19 +0000 https://status.korahq.com/incident/cmnbxlw3q0dmvhe4u2er0wrbn https://status.korahq.com/incident/cmnbxlw3q0dmvhe4u2er0wrbn EGYPT Maintenance Type: Maintenance Duration: 15 minutes Affected Components: EGP Mar 28, 03:00:00 GMT+0 - Identified - Dear Esteemed Clients, We want to inform you that some of the National Bank of Egypt services will be unstable during the following times: Saturday 28/3/2026 from 05:00 AM to 05:15 AM (Cairo local time) There will be a system upgrade during this time Thank you for your understanding Mar 28, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 03:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, We want to inform you that some of the National Bank of Egypt services will be unstable during the following times: Saturday 28/3/2026 from 05:00 AM to 05:15 AM (Cairo local time) There will be a system upgrade during this time Thank you for your understanding.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>03:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 28 Mar 2026 03:00:00 +0000 https://status.korahq.com/maintenance/cmn7qewdk01irrj4250itma0i https://status.korahq.com/maintenance/cmn7qewdk01irrj4250itma0i EGYPT  MAINTENANCE Type: Maintenance Duration: 2 hours Affected Components: EGP Mar 27, 03:00:00 GMT+0 - Identified - Dear Esteemed Clients, We want to inform you that some of the National Bank of Egypt services will be unstable during the following times: Friday 27/3/2026 from 05:00 AM to 07:00 AM (Cairo local time) There will be a system upgrade during this time Thank you for your understanding Mar 27, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 27, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, We want to inform you that some of the National Bank of Egypt services will be unstable during the following times: Friday 27/3/2026 from 05:00 AM to 07:00 AM (Cairo local time) There will be a system upgrade during this time Thank you for your understanding.</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 27 Mar 2026 03:00:00 +0000 https://status.korahq.com/maintenance/cmn7qco730069aluvrhspc5g8 https://status.korahq.com/maintenance/cmn7qco730069aluvrhspc5g8 EGP Payout Delays Type: Incident Duration: 9 days, 23 hours and 24 minutes Affected Components: EGP Mar 26, 20:58:05 GMT+0 - Monitoring - Dear Valued Clients, We are aware of delays affecting **EGP processing payout** . Please be assured that our team is working to restore normal service as a priority. We are monitoring the situation closely and will provide an update as soon as the issue is resolved. We apologise for the inconvenience and appreciate your patience. Best regards, Apr 5, 20:21:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 days, 23 hours and 24 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>20:58:05</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Valued Clients, We are aware of delays affecting **EGP processing payout** . Please be assured that our team is working to restore normal service as a priority. We are monitoring the situation closely and will provide an update as soon as the issue is resolved. We apologise for the inconvenience and appreciate your patience. Best regards,.</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>20:21:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Mar 2026 20:58:05 +0000 https://status.korahq.com/incident/cmn7yfequ004orgpfy8zkwoln https://status.korahq.com/incident/cmn7yfequ004orgpfy8zkwoln GHS (MTN) Instability Type: Incident Duration: 13 hours and 8 minutes Affected Components: GHS Mar 26, 16:40:08 GMT+0 - Monitoring - Dear Valued Clients, We have been informed of instability with GHS MTN transactions **(Payins and Payouts**). Please know that we are following up with the telco. We will keep you updated on progress Thank you for your understanding. Mar 27, 05:47:50 GMT+0 - Resolved - Hello Valued Clients, We are pleased to inform you that the intermittent challenge with MTN Ghana debit transactions has been resolved. Thank you very much for your patience. Type: Incident

Duration: 13 hours and 8 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>16:40:08</var> GMT+0</small><br><strong>Monitoring</strong> - Dear Valued Clients, We have been informed of instability with GHS MTN transactions **(Payins and Payouts**). Please know that we are following up with the telco. We will keep you updated on progress Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>05:47:50</var> GMT+0</small><br><strong>Resolved</strong> - Hello Valued Clients, We are pleased to inform you that the intermittent challenge with MTN Ghana debit transactions has been resolved. Thank you very much for your patience..</p> ]]> Thu, 26 Mar 2026 16:40:08 +0000 https://status.korahq.com/incident/cmn7p7jzi00b4o6o2j6jszvb7 https://status.korahq.com/incident/cmn7p7jzi00b4o6o2j6jszvb7 XAF (MTN) Instability Type: Incident Duration: 6 minutes Affected Components: XAF Mar 26, 11:19:11 GMT+0 - Investigating - Dear Valued Clients, We have been informed of an instability with XAF MTN transactions **(Payins and Payouts**). Please know that we are following up with the telco. We will keep you updated on progress Thank you for your understanding. Mar 26, 11:24:56 GMT+0 - Resolved - Dear Valued Clients, Please be informed that instability with XAF MTN transactions **(Payins and Payouts**) have now been resolved. Rest assured, we are tracking these developments and will share formal updates as they arise Thank you for your understanding. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>11:19:11</var> GMT+0</small><br><strong>Investigating</strong> - Dear Valued Clients, We have been informed of an instability with XAF MTN transactions **(Payins and Payouts**). Please know that we are following up with the telco. We will keep you updated on progress Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>11:24:56</var> GMT+0</small><br><strong>Resolved</strong> - Dear Valued Clients, Please be informed that instability with XAF MTN transactions **(Payins and Payouts**) have now been resolved. Rest assured, we are tracking these developments and will share formal updates as they arise Thank you for your understanding..</p> ]]> Thu, 26 Mar 2026 11:19:11 +0000 https://status.korahq.com/incident/cmn7dqsuu06rjn1od0unwbfzu https://status.korahq.com/incident/cmn7dqsuu06rjn1od0unwbfzu Scheduled Maintenance Notice - ABSA Bank (ZAR) Type: Maintenance Duration: 8 hours Affected Components: ZAR Mar 22, 11:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be advised that Absa Bank has scheduled maintenance for this upcoming weekend, which will result in temporary service disruptions. During the planned change window, there may be intermittent downtime and a delay in processing. **Date**: Sunday, March 22nd, 2026 **Time:** 12:00 PM – 08:00 PM (WAT) **Expected Duration**: 8 hours **Impact:** Float Top-ups will be unavailable during this time. We have been advised that other services provided by Absa Bank, such as Absa Pay, will remain enabled, and all systems will be actively monitored with support teams on high alert to minimize any impact. Thank you for your patience and continued support. Best regards, Mar 22, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 22, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be advised that Absa Bank has scheduled maintenance for this upcoming weekend, which will result in temporary service disruptions. During the planned change window, there may be intermittent downtime and a delay in processing. **Date**: Sunday, March 22nd, 2026 **Time:** 12:00 PM – 08:00 PM (WAT) **Expected Duration**: 8 hours **Impact:** Float Top-ups will be unavailable during this time. We have been advised that other services provided by Absa Bank, such as Absa Pay, will remain enabled, and all systems will be actively monitored with support teams on high alert to minimize any impact. Thank you for your patience and continued support. Best regards,.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 22 Mar 2026 11:00:00 +0000 https://status.korahq.com/maintenance/cmmw9kdp30b01149ys1fjkd1e https://status.korahq.com/maintenance/cmmw9kdp30b01149ys1fjkd1e Kora System Maintenance Type: Maintenance Duration: 3 hours Affected Components: Pay-with-bank (Instant EFT), Fixed Bank Accounts, API, Phone Number, XAF, National Identification Number (NIN), International Passport, Pay-with-bank, Dashboard, Mobile Money, KES, XOF, ZAR, Payouts, Email Service, Wallet funding, Card Creation, Card Withdrawal, Tax Pin Verification, Wallet Funding, Card Creation, Card Withdrawal, Ghana Voters Card (GVC), S.A.I.D, NGN, Bank Transfer, USD, Bank Verification Number (BVN), Cards, GHS, EGP Mar 20, 23:00:00 GMT+0 - Identified - Dear Valued Clients, We will be carrying out a scheduled system maintenance to improve platform performance and to keep your payment experience fast, secure, and running smoothly. Date: Saturday, March 21st Time: 12:00 AM – 03:00 AM (GMT+1/WAT) Expected Duration: 3 hours Impact: Our services will be temporarily unavailable during this time. Our team will be working through the maintenance window to make sure our systems are back up and running as soon as possible. You can follow the progress and get real-time updates on our Instatus Page. Thank you for your patience and continued support while we make these improvements. Best Regards Mar 20, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 21, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Clients, We will be carrying out a scheduled system maintenance to improve platform performance and to keep your payment experience fast, secure, and running smoothly. Date: Saturday, March 21st Time: 12:00 AM – 03:00 AM (GMT+1/WAT) Expected Duration: 3 hours Impact: Our services will be temporarily unavailable during this time. Our team will be working through the maintenance window to make sure our systems are back up and running as soon as possible. You can follow the progress and get real-time updates on our Instatus Page. Thank you for your patience and continued support while we make these improvements. Best Regards.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 20 Mar 2026 23:00:00 +0000 https://status.korahq.com/maintenance/cmmuc2ckj05w07jww3n243snd https://status.korahq.com/maintenance/cmmuc2ckj05w07jww3n243snd MTN GHANA MAINTENANCE Type: Maintenance Duration: 5 hours Affected Components: Mobile Money, Payouts, GHS Mar 19, 23:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity on, 20th March 2026. Kindly find the details of the activity below: Start Date & Time: Friday, 20th March 2026, 00:00 GMT End Date & Time: Friday, 20th March 2026, 05:00 GMT Expected Downtime: 5 hours Services to be Impacted: Payins and Payouts We will share more updates as soon as received Thank you for your understanding. Mar 19, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity on, 20th March 2026. Kindly find the details of the activity below: Start Date & Time: Friday, 20th March 2026, 00:00 GMT End Date & Time: Friday, 20th March 2026, 05:00 GMT Expected Downtime: 5 hours Services to be Impacted: Payins and Payouts We will share more updates as soon as received Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 19 Mar 2026 23:00:00 +0000 https://status.korahq.com/maintenance/cmmxqwr0w00ubj854gjzoivky https://status.korahq.com/maintenance/cmmxqwr0w00ubj854gjzoivky KORA STATUS - EGP MAINTENANCE Type: Maintenance Duration: 2 hours Affected Components: EGP Mar 17, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 17, 03:00:00 GMT+0 - Identified - Dear Team, Kindly be informed that there will be a planned maintenance window on the National Switch, which may affect Wallet services during the period below: Date: Tuesday, March 17, 2026 Time: 05:00 AM – 07:00 AM (GMT+2) Purpose: Technical Maintenance Impact: Wallet services may experience instability during this period. We appreciate your understanding and cooperation. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Team, Kindly be informed that there will be a planned maintenance window on the National Switch, which may affect Wallet services during the period below: Date: Tuesday, March 17, 2026 Time: 05:00 AM – 07:00 AM (GMT+2) Purpose: Technical Maintenance Impact: Wallet services may experience instability during this period. We appreciate your understanding and cooperation..</p> ]]> Tue, 17 Mar 2026 03:00:00 +0000 https://status.korahq.com/maintenance/cmmnqeb8t06ysw6ss76fmccz1 https://status.korahq.com/maintenance/cmmnqeb8t06ysw6ss76fmccz1 KORA STATUS - EGP  MAINTENANCE Type: Maintenance Duration: 2 hours Affected Components: EGP Mar 15, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 15, 03:00:00 GMT+0 - Identified - Dear Team, Kindly be informed that there will be a planned maintenance window on the National Switch, which may affect Wallet services during the period below: Date: Sunday, March 15, 2026 Time: 05:00 AM – 07:00 AM (GMT+2) Purpose: Technical Maintenance Impact: Temporary unavailability of Wallet Payouts and Acceptance services during the maintenance window. Best regards, Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Team, Kindly be informed that there will be a planned maintenance window on the National Switch, which may affect Wallet services during the period below: Date: Sunday, March 15, 2026 Time: 05:00 AM – 07:00 AM (GMT+2) Purpose: Technical Maintenance Impact: Temporary unavailability of Wallet Payouts and Acceptance services during the maintenance window. Best regards,.</p> ]]> Sun, 15 Mar 2026 03:00:00 +0000 https://status.korahq.com/maintenance/cmmnwm04x009h3uqqnoc14mrr https://status.korahq.com/maintenance/cmmnwm04x009h3uqqnoc14mrr KORA STATUS- WEMA BANK SYSTEM MAINTENANCE Type: Maintenance Duration: 6 hours Affected Components: Fixed Bank Accounts, Payouts, NGN Mar 14, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 14, 23:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be aware that Wema Bank will undergo a scheduled system maintenance on Sunday, March 15th, 2025, from 12:00 AM to 6:00 AM (WAT) During this time, transactions involving Wema Bank accounts (Payins and Payouts) may experience disruptions. Kindly note that all other banks will remain fully operational and will be utilized as alternatives during this period. Type: Maintenance

Duration: 6 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be aware that Wema Bank will undergo a scheduled system maintenance on Sunday, March 15th, 2025, from 12:00 AM to 6:00 AM (WAT) During this time, transactions involving Wema Bank accounts (Payins and Payouts) may experience disruptions. Kindly note that all other banks will remain fully operational and will be utilized as alternatives during this period..</p> ]]> Sat, 14 Mar 2026 23:00:00 +0000 https://status.korahq.com/maintenance/cmmp28rjj0alz6o3w4drf5rer https://status.korahq.com/maintenance/cmmp28rjj0alz6o3w4drf5rer KORA STATUS - MTN GHANA MAINTENANCE Type: Maintenance Duration: 12 hours Affected Components: API, Mobile Money, Payouts, GHS Mar 14, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 14, 22:00:00 GMT+0 - Identified - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from 14th March to 15th March, 2026. Kindly find the details of the activity below: Start Date: 14th March 2026 Start Time: 10:00 PM GMT End Date: 15th March 2026 End Time: 10:00 AM GMT Expected Downtime: 8 hours Services to be Impacted: Payins and Payouts We will share more updates as soon as received Thank you for your understanding. Best regards. Type: Maintenance

Duration: 12 hours

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Esteemed Clients, Please be informed that MTN Ghana will be undertaking a maintenance activity from 14th March to 15th March, 2026. Kindly find the details of the activity below: Start Date: 14th March 2026 Start Time: 10:00 PM GMT End Date: 15th March 2026 End Time: 10:00 AM GMT Expected Downtime: 8 hours Services to be Impacted: Payins and Payouts We will share more updates as soon as received Thank you for your understanding. Best regards..</p> ]]> Sat, 14 Mar 2026 22:00:00 +0000 https://status.korahq.com/maintenance/cmmnnn9e500swgpglh4sm64p5 https://status.korahq.com/maintenance/cmmnnn9e500swgpglh4sm64p5