Kora - Service Alert: Kora Dashboard Interruption – Incident details

GHS under maintenance

Service Alert: Kora Dashboard Interruption

Resolved
Major outage
Started 3 days agoLasted 45 minutes

Affected

API

Operational from 9:50 AM to 10:00 AM, Partial outage from 10:00 AM to 10:36 AM

Dashboard

Partial outage from 9:50 AM to 10:36 AM

Pay-ins

Operational from 9:50 AM to 10:00 AM, Major outage from 10:00 AM to 10:36 AM, Partial outage from 10:00 AM to 10:36 AM

Bank Transfer

Operational from 9:50 AM to 10:00 AM, Partial outage from 10:00 AM to 10:36 AM

Cards

Operational from 9:50 AM to 10:00 AM, Partial outage from 10:00 AM to 10:36 AM

Pay-with-bank

Operational from 9:50 AM to 10:00 AM, Partial outage from 10:00 AM to 10:36 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear Valued Client,

    Please be advised that the technical issue has now been resolved, and all services are fully operational.

    Thank you for your patience and understanding during this period.

    Warm regards,

  • Monitoring
    UTC
    Monitoring

    Dear Valued Client,

    Following up on our earlier message regarding the Kora dashboard, we are currently experiencing a general system downtime affecting all services.


    Our team is actively investigating and working urgently to restore normal operations. We will provide another update once available.


    Thank you for your patience and understanding.

  • Identified
    UTC
    Identified

    Dear Valued Client,

    We are currently experiencing a technical issue impacting access to the Kora dashboard.

    Our engineering team is actively working on a resolution. We will provide another update shortly.

    Thank you for your patience, and we apologize for any inconvenience caused.

    Best Regards,