Kora - Service Alert: Delays on NGN Payout Transactions – Incident details

All systems operational

Service Alert: Delays on NGN Payout Transactions

Resolved
Degraded performance
Started 1 day agoLasted 3 hours 19 minutes

Affected

Currencies

Degraded performance from 11:39 AM to 2:58 PM

NGN

Degraded performance from 11:39 AM to 2:58 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear Valued Merchant,

    Please be advised that the processing issue has now been fully resolved, and all affected payments have reached their final statuses.

    We sincerely appreciate your patience, understanding, and continued partnership while our technical team worked to clear this.

    Thank you.

    Best regards,

  • Identified
    UTC
    Identified

    Dear Valued Merchant,

    We are aware that NGN payout transactions are currently experiencing processing delays, and we sincerely apologize for any inconvenience this may cause to your operations.

    Our team is actively working to resolve the issue and ensure all pending payouts are processed accordingly. We will share further updates as soon as more information becomes available.

    Thank you for your patience and understanding.

    Best regards,