Kora - NGN PAYIN DELAYS (NIBSS) – Incident details

All systems operational

NGN PAYIN DELAYS (NIBSS)

Resolved
Major outage
Started 3 days agoLasted 2 days

Affected

Currencies

Major outage from 2:07 PM to 8:46 AM

NGN

Major outage from 2:07 PM to 8:46 AM

Updates
  • Resolved
    Resolved

    Hello Esteemed Clients,

    We are pleased to inform you that the NIBSS (NGN) downtime has now been resolved.

    Most of the backlogs have been cleared with clients getting reversals for the failed transactions.

    We appreciate you for your patience and understanding during this time and we will keep on monitoring the service.

    Regards,

  • Monitoring
    Monitoring

    Dear Esteemed Clients,

    We regrettably inform you that the NIBSS (the central processor for transfers in Nigeria) downtime has unfortunately re-occurred.

    As a result, you may experience newer NGN Payins (deposits) being delayed. We will monitor and notify you of any changes.

    Thank you for your understanding.

    Regards,

  • Resolved
    Resolved

    Hello Esteemed Clients,

    We are pleased to inform you that the NIBSS (NGN) downtime has now been resolved.

    Most of the backlogs have been cleared with clients getting reversals for the failed transactions.

    We appreciate you for your patience and understanding during this time and we will keep on monitoring the service.

    Regards,

  • Monitoring
    Monitoring

    Hello Esteemed Clients,

    Following the NIBSS (the central processor for transfers in Nigeria) downtime currently being experienced, please be advised that the Bank Transfer payment method has been temporarily paused. This may result in an error when a transaction is attempted.

    The Card and Pay with Bank services will remain available.

    We sincerely apologize for any inconvenience this may cause.

    Thank you for your understanding.

  • Identified
    Identified

    Dear  Esteemed Clients,

    Please be informed of technical difficulties in processing transactions by NIBSS (the central switch). As a result, you might experience delays in receiving NGN Payins (deposits). We will monitor and notify you of any changes.

    Thank you for your understanding.

    Regards,