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Historique des incidents

mai 2026

NIBSS - DOWNTIME
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    We have been notified that this has been resolved.

    Thank you for your understanding and patience.

    Best regards.

  • Identifié
    UTC
    Identifié

    Dear Esteemed Clients,

    We have been notified of high processing time on NIBSS (the central bank processor for transfers in Nigeria), which would have an impact on both Payins and Payouts (bank transfers).

    We are monitoring this and will provide an update.

    Thank you for your understanding.

    Best regards.

(ANNOUNCEMENT) - Important Update: Transitioning to Our New Help Center
  • Résolu
    UTC
    Résolu

    Dear Esteemed Client,

    At Kora, we are constantly looking for ways to improve your experience and provide you with faster, more efficient support.

    To streamline how we handle your inquiries, we are consolidating our support channels into a single, dedicated Help Center.

    What is Changing?

    • Transition to Zendesk: We are moving our support ticketing system from Jira to Zendesk. This will allow our team to track, manage, and resolve your issues much more effectively.

    • New Account Invitation: If you currently use Jira to log issues, you will receive an automated email invitation to activate your new Zendesk account by next week (The team will be informed once this is sent). Please follow the instructions in that email to set up your login credentials.



    How to Get Support Moving Forward

    Going forward, we kindly ask that you raise all technical issues, inquiries, and support requests directly through our Help Center.

    Not yet on Jira/Zendesk? If you don't have an active support account with us yet, you can share your teams emails so a profile can be created for you to enable you submit your requests by visiting our Korapay Support Request Form.

    Why the Switch?

    By centralizing our communication on Zendesk, we can ensure quicker response times, better visibility into your ticket history, and a smoother overall support experience for your team.

    If you have any immediate questions regarding this transition, please feel free to reach out to us/ reply to this message.

    Thank you for your continued partnership.

    Kora Support

Telecel GHS)
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    We are pleased to inform you that the challenge with Telecel debit transactions has been resolved.

    Thank you very much for your patience.

    Best regards,

  • Surveillé
    UTC
    Surveillé

    Dear Esteemed Clients,

    Telecel(GHS) is currently experiencing technical challenges with their debit transactions.

    The Telecel team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated on progress.

    Best Regards,

NGN PAYIN DELAY - NIBSS
  • Mettre à jour
    UTC
    Mettre à jour

    Dear Esteemed Clients,

    We acknowledge that several transactions processed yesterday, May 19th, were impacted by the NIBSS system downtime.

    Please be assured that the team is actively working on these backlogs, and they will be cleared and resolved accordingly.

    We also want to confirm that all newer transactions are processing normally and completing successfully.

    Thank you for your continued understanding and patience as we finalize this cleanup.

    Best regards,

  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    We are pleased to inform you that the downtime has been resolved.

    Thank you for your continuous patience and understanding.

    Regards,

  • Surveillé
    UTC
    Surveillé

    Dear Esteemed Clients,

    We have been notified of high processing time on NIBSS (the central bank processor for transfers in Nigeria), which would have an impact on both Payins and Payouts (bank transfers).

    We are monitoring this and will provide an update.

    Thank you for your understanding.

    Best regards.

Telecel (Ghana) System Maintenance
  • Terminé
    mai 18, 2026 à 03:00UTC
    Terminé
    mai 18, 2026 à 03:00UTC
    La maintenance s'est terminée avec succès
  • En cours
    mai 17, 2026 à 21:00UTC
    En cours
    mai 17, 2026 à 21:00UTC
    La maintenance est en cours
  • Pas encore commencé
    mai 17, 2026 à 21:00UTC
    Pas encore commencé
    mai 17, 2026 à 21:00UTC

    Dear Esteemed Clients,

    Please be informed that Telecel will be undertaking a maintenance activity from Sunday, May 17, 2026, to Monday, May 18, 2026.

    Please note that Telecel Cash services will not be available, or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 17th May, 2026

    Start Time: 11:00 PM GMT

    End Date: 18th May, 2026

    End Time: 5:00 AM GMT

    Activity Duration: 6 hours

    Expected Service Downtime: During maintenance.

    Services to be Impacted: Telecel Cash (T-CASH) Money Services

    We will share updates as we receive them.

    Thank you for your understanding.

    Best Regards,

avr. 2026

Delayed Processing NGN Payouts
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    We are please to inform you that payouts are now being processed promptly.

    Thank you for your continuous patience and understanding.


    Regards,

  • Identifié
    UTC
    Identifié

    Dear Esteemed Clients,

    Please be rest assured that we are actively engaging NIBSS to ensure the processing payouts (NGN) are updated to their true final status.

    We are deeply sorry for every inconvenience this delay has caused you and will provide updates as we receive them.

    Thank you for your continuous patience and understanding.


    Regards,

XAF Rail Downtime
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    Please be informed that the technical issues affecting XAF pay-ins and Orange payouts have been resolved. Services are now processing successfully.

    Our team is currently monitoring the systems closely to ensure continued stability. Thank you for your patience during this period.

    Best regards,

  • Mettre à jour
    UTC
    Mettre à jour

    Hello Esteemed Clients,

    We are providing an update regarding the ongoing downtime for XAF rail (payin) and Orange payouts.

    Work is still underway with the network providers to resolve the technical issues. While these services remain temporarily unavailable, we are monitoring the situation closely to ensure a swift restoration.

    We will alert you as soon as the services are back online. Thank you for your patience.

    Best regards,

  • Surveillé
    UTC
    Surveillé

    Hello Esteemed Clients,

    Please be informed that the XAF rail (payin) is currently unavailable. The service provider, Orange, is also unavailable for payout due to an ongoing maintenance.

    We assure you that this issue is being addressed, and we will provide an update once the service is restored.

    We sincerely apologise for any inconvenience caused.

    Best regards,

MTN GHS MAINTENANCE
  • Terminé
    avril 28, 2026 à 02:00UTC
    Terminé
    avril 28, 2026 à 02:00UTC
    Maintenance has completed successfully
  • En cours
    avril 28, 2026 à 00:00UTC
    En cours
    avril 28, 2026 à 00:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    avril 28, 2026 à 00:00UTC
    Pas encore commencé
    avril 28, 2026 à 00:00UTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity on Tuesday, 28th April, 2026.

    Please note that MTN Ghana Mobile Money services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 28th April, 2026

    Start Time: 00:00 AM GMT

    End Date: 28th April, 2026

    End Time: 01:00 AM GMT

    Activity Duration: 1 hour

    Expected Downtime: 1 hour

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

ZAR Payout Downtime
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    Thank you for your patience while we worked on this.

    The channel is now available and payouts are being processed successfully.

    Regards,

  • Surveillé
    UTC
    Surveillé

    Dear Esteemed Clients,

    Kindly be informed that the ZAR payout channel is currently unavailable due to a service downtime.

    Please be assured that we are working to restore service as quickly as possible. We will provide further updates within 24 hours.

    We sincerely apologize for any inconvenience caused.

    Regards,

AIRTEL GHANA  MAINTENANCE
  • Terminé
    avril 25, 2026 à 03:00UTC
    Terminé
    avril 25, 2026 à 03:00UTC
    Maintenance has completed successfully
  • En cours
    avril 24, 2026 à 22:00UTC
    En cours
    avril 24, 2026 à 22:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    avril 24, 2026 à 22:00UTC
    Pas encore commencé
    avril 24, 2026 à 22:00UTC

    Dear Esteemed Clients,

    Please be informed that Airtel Ghana (AirtelTigo) will be undertaking a maintenance activity on their debit and credit transactions on Saturday, April 25th, 2026.

    Please note that AT Money services will not be available, or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Activity Date: 25th April, 2026

    Start Time: 12:00 AM GMT

    End Time: 5:00 AM GMT

    Activity Duration: 5 hours

    Services to be Impacted: AT Money Services (Airtime & Debit and Credit Transactions)

    We will share updates as we receive them.

    Thank you for your understanding.

mars 2026

Airtel Downtime (Ghana)
  • Résolu
    UTC
    Résolu

    Hello Team,

    This has been resolved.

    We will continue to monitor and share update if any.

    Thank you for your patience and understanding.

  • Surveillé
    UTC
    Surveillé

    Hello Team,

    Airtel Ghana is currently experiencing intermittent technical challenges with its pay-in and payout transactions.

    The Airtel team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated on progress.

    Regards

MTN Downtime
  • Résolu
    UTC
    Résolu

    Dear Valued Client,

    We are pleased to inform you that the challenge with MTN debit and credit transactions has been resolved.

    Thank you very much for your patience.

  • Surveillé
    UTC
    Surveillé

    Dear Valued Client,

    MTN is currently experiencing technical challenges with their debit and credit transactions.

    The MTN team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated on progress.

    Regards,

EGYPT Maintenance
  • Terminé
    mars 28, 2026 à 03:15UTC
    Terminé
    mars 28, 2026 à 03:15UTC
    Maintenance has completed successfully
  • En cours
    mars 28, 2026 à 03:00UTC
    En cours
    mars 28, 2026 à 03:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    mars 28, 2026 à 03:00UTC
    Pas encore commencé
    mars 28, 2026 à 03:00UTC

    Dear Esteemed Clients,

    We want to inform you that some of the National Bank of Egypt services will be unstable during the following times:

    Saturday 28/3/2026 from 05:00 AM to 05:15 AM (Cairo local time)

    There will be a system upgrade during this time

    Thank you for your understanding

EGYPT  MAINTENANCE
  • Terminé
    mars 27, 2026 à 05:00UTC
    Terminé
    mars 27, 2026 à 05:00UTC
    Maintenance has completed successfully
  • En cours
    mars 27, 2026 à 03:00UTC
    En cours
    mars 27, 2026 à 03:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    mars 27, 2026 à 03:00UTC
    Pas encore commencé
    mars 27, 2026 à 03:00UTC

    Dear Esteemed Clients,

    We want to inform you that some of the National Bank of Egypt services will be unstable during the following times:

    Friday 27/3/2026 from 05:00 AM to 07:00 AM (Cairo local time)

    There will be a system upgrade during this time

    Thank you for your understanding

EGP Payout Delays
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    Dear Valued Clients,

    We are aware of delays affecting EGP processing payout . Please be assured that our team is working to restore normal service as a priority.

    We are monitoring the situation closely and will provide an update as soon as the issue is resolved.

    We apologise for the inconvenience and appreciate your patience.

    Best regards,

mars 2026 à mai 2026

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