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Historique des incidents

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KORA STATUS- MTN GHANA MAINTENANCE
  • Terminé
    février 27, 2026 à 06:07UTC
    Terminé
    février 27, 2026 à 06:07UTC

    Dear Esteemed Clients,

    We are pleased to inform you that the maintenance activity on the MTN platform has been completed and services have been fully restored.

    Thank you for your patience and understanding.

  • Pas encore commencé
    février 26, 2026 à 22:00UTC
    Pas encore commencé
    février 26, 2026 à 22:00UTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity on Friday, 27th February, 2026.

    Kindly note that MTN Ghana services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Activity Date: 27th February, 2026

    Start Time: 12:00 AM GMT

    End Time: 5:00 AM GMT

    Activity Duration: 5 hours

    Expected Downtime: 30 minutes downtime on MoMo services

    We will share updates as we receive them.

    Thank you for your understanding.

KORA STATUS - GHS VODAFONE PAYOUT
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    We are pleased to inform you that the Vodafone (Telecel) payout rail has been fully restored.

    Thank you for your patience and understanding.

  • Détecté
    UTC
    Détecté

    Dear Esteemed Client,

    We have noticed issues with GHS payouts to Vodafone. We are currently investigating this with the MNO and will share feedback as soon as we have more information.

    We sincerely apologize for the inconvenience this has caused.

    Thank you for your patience and understanding.

KORA STATUS- MTN GHANA MAINTENANCE
  • Mettre à jour
    février 26, 2026 à 05:59UTC
    Mettre à jour
    février 26, 2026 à 05:59UTC

    Dear Esteemed Clients,

    We are pleased to inform you that the maintenance activity on the MTN platform has been completed and services have been fully restored.

    Thank you for your patience and understanding.

  • Terminé
    février 25, 2026 à 22:00UTC
    Terminé
    février 25, 2026 à 22:00UTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity from Wednesday, 25th February, 2026 to Thursday, 26th February, 2026.

    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 25th February, 2026

    Start Time: 11:00 PM GMT

    End Date: 26th February, 2026

    End Time: 5:00 AM GMT

    Activity Duration: 6 hours

    Expected Downtime: 1 hour

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

KORA STATUS - XAF Channel Downtime
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    We are pleased to inform you that XAF services are back online. You may now resume collections as usual.

    We’re sorry for the downtime and truly appreciate you sticking with us while we sorted this out.

    Thank you for your patience and understanding.

    Best regards,

  • Mettre à jour
    UTC
    Mettre à jour

    Hello Esteemed Clients,

    We sincerely apologize for the continued downtime affecting the XAF pay-in rail. We understand the significant impact this delay has on your operations and deeply regret the inconvenience.

    We are working around the clock with the MNO to restore service. While resolution is taking longer than expected, we are making progress and will provide further updates until the system is fully operational.

    Thank you for your continued patience and partnership.

  • Surveillé
    UTC
    Surveillé

    Hello Esteemed Clients,

    Please be informed that we are currently having an issue with the XAF payin rail.

    We assure you that this issue is being addressed, and we will provide an update once there is an improvement.

    Apologies for any inconvenience caused.

    Thank you for your understanding.

Kora Instatus - DELAYED XAF PROCESSING PAYOUTS
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    Please be informed that all pending payouts have been processed and have reached their final status.

    We sincerely apologize for every inconvenience experienced.

    Thank you for your patience and understanding.

  • Identifié
    UTC
    Identifié

    Dear Esteemed Clients,

    We are aware of the delay in completing the pending payouts (XAF).

    Please be rest assured that we are actively working on clearing the backlogs and will share updates with you once this is completed.

    We sincerely apologise for every inconvenience experienced.

    Thank you for your patience and understanding.

janv. 2026

Kora System Maintenance
  • Terminé
    janvier 31, 2026 à 02:20UTC
    Terminé
    janvier 31, 2026 à 02:20UTC

    Dear Valued Clients,

    We are pleased to inform you that the scheduled system maintenance is now complete, and all services have been fully restored.

    Our team has successfully finished the infrastructure updates, and the platform is operating at full capacity. You may now resume all payment activities as usual.

    Thank you for your patience and cooperation while we worked to enhance your experience.

    Best regards,

  • En cours
    janvier 30, 2026 à 23:00UTC
    En cours
    janvier 30, 2026 à 23:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    janvier 30, 2026 à 23:00UTC
    Pas encore commencé
    janvier 30, 2026 à 23:00UTC

    Dear Valued Clients,


    As part of our ongoing efforts to enhance our platform's efficiency and to keep your payment experience smooth and secure, we will be conducting a system maintenance on Saturday, January 31st.


    Time: 12:00 AM – 03:00 AM (GMT+1/WAT)
    Expected Duration: 3 hours
    Impact: All services will be temporarily unavailable


    Please be assured that our team will be working diligently to restore full service immediately after the exercise. You can track our progress and receive real-time updates via our InStatus Page.


    We appreciate your continued support as we improve our infrastructure to better serve you.


    Best regards.

KORA STATUS - MTN DOWNTIME (GHS)
  • Résolu
    UTC
    Résolu

    Dear Esteemed clients,

    This has been resolved.

    Thank you for your patience and understanding.

    Best regards,

  • Identifié
    UTC
    Identifié

    Dear Esteemed clients,

    Please be informed that the intermittent challenge on MTN payments (payins and payouts) has reoccurred.

    The MTN team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated on progress.

KORA STATUS - DOWNTIME- WEMA COLLECTIONS
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    Please be informed that this has been resolved, and payments are now coming in successfully.

    Thank you for your understanding and patience.

  • Détecté
    UTC
    Détecté

    Dear Esteemed Clients,

    We have noticed a delay in processing payments to Wema Bank.

    This issue affects Fixed Virtual bank accounts made via Wema Bank.

    We are actively following up with the bank and will inform you as soon as the issue is resolved.

    Other providers, including Fidelity bank, Optimus bank, and FCMB remain fully operational and are available as alternatives.

    Kindly click on this link to guide you on how to switch to an alternative bank- Kora documentation.

    Thank you for your understanding and patience.

NGN Payins Delay - NIBSS Downtime
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    This has been resolved and newer transactions are being processed accordingly. We would continue to follow up to ensure that the backlogs are cleared out as well.

    Thank you for your understanding.

    Regards,

  • Surveillé
    UTC
    Surveillé

    Dear  Esteemed Clients,

    Please be informed of technical difficulties in processing transactions by NIBSS (the central switch). As a result, you might experience delays in receiving NGN Payins (deposits). We will monitor and notify you of any changes.

    Thank you for your understanding.

    Regards,

déc. 2025

KORA STATUS : KES PAYOUT DOWNTIME
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    Thank you for your patience and understanding.

    Please be informed that this has been resolved.

    Best Regards,

  • Identifié
    UTC
    Identifié

    Dear Esteemed Clients,

    Please be informed of a downtime currently affecting KES payouts.

    Our partners have confirmed that they are working to restore the service fully in the shortest possible time.

    We will keep you updated on progress.

    Thank you for your patience.

Scheduled Service Maintenance: EGYPT TRANSACTIONS
  • Terminé
    décembre 25, 2025 à 06:00UTC
    Terminé
    décembre 25, 2025 à 06:00UTC
    Maintenance has completed successfully
  • En cours
    décembre 25, 2025 à 02:00UTC
    En cours
    décembre 25, 2025 à 02:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    décembre 25, 2025 à 02:00UTC
    Pas encore commencé
    décembre 25, 2025 à 02:00UTC

    Dear Esteemed Clients,

    Please be advised that the National Switch in Egypt will undergo scheduled maintenance during the window outlined below.

    This may cause intermittent instability for Payout and Acceptance services.

    Date : Thursday, 25 December 2025
    Time: 4:00 AM – 8:00 AM (GMT+2)
    Purpose: Routine Technical Maintenance
    Impact: Payout and acceptance services may experience instability during this period.

    We apologise for any inconvenience this may cause and appreciate your continued patience.


    Best Regards,

XAF - ORANGE DOWNTIME
  • Résolu
    UTC
    Résolu

    Dear Esteemed clients,

    This has been resolved.

    Thank you.

  • Surveillé
    UTC
    Surveillé

    Dear Esteemed Clients,

    We have been notified of a downtime on Orange.

    Rest assured that we are actively working with our provider to rectify the issue. We will keep you updated on the progress of this issue.

    Sincere apologies for all the inconveniences experienced.

    Thank you for your understanding.

    Best Regards,

PAYOUT DELAY - NIBSS
  • Résolu
    UTC
    Résolu

    Dear Esteem Clients,

    We have been notified that this issue has been resolved.

    Kindly be informed that we are working to clear the backlogs and newer transactions are coming in successfully.

    Thank you for your patience and understanding.

    Best Regards,

  • Surveillé
    UTC
    Surveillé

    Dear Esteemed Clients,

    We have been notified by NIBSS of a service disruption with NGN payouts.

    Rest assured that we are actively working with our provider to rectify the issue. 

    We will keep you updated on the progress of this issue.

    Sincere apologies for all inconveniences experienced, we thank you for your understanding.

    Best Regards,

Test schedule
  • Terminé
    décembre 01, 2025 à 13:48UTC
    Terminé
    décembre 01, 2025 à 13:48UTC
    Maintenance has completed successfully
  • En cours
    décembre 01, 2025 à 13:33UTC
    En cours
    décembre 01, 2025 à 13:33UTC
    Maintenance is now in progress
  • Pas encore commencé
    décembre 01, 2025 à 13:33UTC
    Pas encore commencé
    décembre 01, 2025 à 13:33UTC

    We are planning for a scheduled maintenance during this 30misns.

déc. 2025 à févr. 2026

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