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Notice history

View current status

Oct 2026

OCT21
MTN GHANA MAINTENANCE
Planned11:00 PM – 11:00 PMUTC
  • Planned
    October 21, 2026 at 6:14 PMUTC
    Planned
    October 21, 2026 at 6:14 PMUTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity on Thursday 22nd October, 2026.


    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 22nd October, 2026
    Start Time: 12:00 AM WAT
    End Date: 22nd October, 2026
    End Time: 6:00 AM WAT
    Activity Duration: 6 hours

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding for a scheduled maintenance during that time.

OCT20
MTN GHANA SCHEDULED MAINTENANCE
CompletedMaintenance6 hours
  • Completed
    October 21, 2026 at 5:00 AMUTC
    Completed
    October 21, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 20, 2026 at 11:00 PMUTC
    In progress
    October 20, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 20, 2026 at 10:53 PMUTC
    Planned
    October 20, 2026 at 10:53 PMUTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity on Wednesday 21st October, 2026.


    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 21st October, 2026
    Start Time: 12:00 AM WAT
    End Date: 21st October, 2026
    End Time: 6:00 AM WAT
    Activity Duration: 6 hours

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding for a scheduled maintenance during that time.

Service Alert: Delays on NGN Payout Transactions
ResolvedDegraded performance3 hours 19 minutes
  • Resolved
    UTC
    Resolved

    Dear Valued Merchant,

    Please be advised that the processing issue has now been fully resolved, and all affected payments have reached their final statuses.

    We sincerely appreciate your patience, understanding, and continued partnership while our technical team worked to clear this.

    Thank you.

    Best regards,

  • Identified
    UTC
    Identified

    Dear Valued Merchant,

    We are aware that NGN payout transactions are currently experiencing processing delays, and we sincerely apologize for any inconvenience this may cause to your operations.

    Our team is actively working to resolve the issue and ensure all pending payouts are processed accordingly. We will share further updates as soon as more information becomes available.

    Thank you for your patience and understanding.

    Best regards,

OCT19
MTN GHANA SCHEDULED MAINTENANCE
Planned11:00 PM – 11:00 PMUTC
  • Planned
    October 19, 2026 at 6:26 PMUTC
    Planned
    October 19, 2026 at 6:26 PMUTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity on Tuesday, 20th October, 2026.


    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 20th October, 2026
    Start Time: 12:00 AM WAT
    End Date: 20th October, 2026
    End Time: 6:00 AM WAT
    Activity Duration: 6 hours

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

  • Completed
    October 16, 2026 at 5:00 AMUTC
    Completed
    October 16, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 15, 2026 at 11:00 PMUTC
    In progress
    October 15, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 15, 2026 at 7:38 PMUTC
    Planned
    October 15, 2026 at 7:38 PMUTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity from  Thursday  October 15th, 2026, to Friday October 16th, 2026.

    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 15th October 2026

    Start Time: 11:00 PM GMT

    End Date: 16th October 2026

    End Time: 5:00 AM GMT

    Activity Duration: 6 hours

    Expected Downtime: 30 Minutes downtime

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

OCT19
Telecel (Ghana) System Maintenance
CompletedMaintenance6 hours
  • Completed
    October 20, 2026 at 4:00 AMUTC
    Completed
    October 20, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 19, 2026 at 10:00 PMUTC
    In progress
    October 19, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 19, 2026 at 9:36 PMUTC
    Planned
    October 19, 2026 at 9:36 PMUTC

    We are planning for a scheduled maintenance during that time.Dear Esteemed Clients,

    Please be informed that Telecel will be undertaking a maintenance activity from Monday, October 19, 2026, to Tuesday, October 20, 2026.

    Please note that Telecel Cash services will not be available, or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 19th October, 2026

    Start Time: 11:00 PM GMT

    End Date: 20th October, 2026

    End Time: 5:00 AM GMT

    Activity Duration: 6 hours

    Expected Service Downtime: During maintenance.

    Services to be Impacted:: Telecel Cash Services (Telecel debit and credit transactions)

    We will share updates as we receive them.

    Thank you for your understanding.

    Best Regards,

Sep 2026

EGP DEPOSIT DOWNTIME
ResolvedMajor outage5 hours 43 minutes
  • Resolved
    UTC
    Resolved

    Hello Team, 

    This has been resolved.

    Apologies for the inconvenience.

    We will continue to monitor and share update if any.

    Thank you.

  • Monitoring
    UTC
    Monitoring

    Hello Team,

    Please be informed of a delay affecting EGP payin channel. 

    Rest assured that this is being addressed and we would provide an update once it improves.

    Apologies for any inconvenience caused.

    Thank you for your understanding.

SEP24
ONGOING - MTN GHANA SCHEDULED MAINTENANCE
ResolvedMaintenance6 hours 46 minutes
  • Resolved
    UTC
    Resolved

    Dear Esteemed Clients,

    Thank you for your patience and understanding.

    The maintenance exercise has been completed.

    Regards,

  • Monitoring
    UTC
    Monitoring

    Dear Esteemed Clients,

    Please be advised that MTN Ghana is currently conducting scheduled system maintenance today, Friday, 25th September 2026.

    Do note that MTN Ghana services will not be available or, you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 25th September 2026
    Start Time: 12:00 AM (WAT)
    End Date: 25th September 2026
    End Time: 7:00 AM (WAT)

    Activity Duration: 7 hours
    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

    Regards,

MTN GHANA SCHEDULED MAINTENANCE
ResolvedMajor outage
  • Update
    UTC
    Update

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity from Tuesday, 13th October 2026 to Wednesday, 14th October 2026

    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.
    Kindly find the details of the activity below:

    Start Date: 13th October 2026
    Start Time: 11:00 PM GMT
    End Date: 14th October 2026
    End Time: 5:00 AM GMT

    Activity Duration: 6 hours

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

    Regards,

  • Resolved
    UTC
    Resolved

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity from Friday, 25th September 2026 to Friday, 25th September 2026

    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.
    Kindly find the details of the activity below:

    Start Date: 25th September 2026
    Start Time: 11:00 PM GMT
    End Date: 25th September 2026
    End Time: 6:00 AM GMT

    Activity Duration: 6 hours
    Expected Downtime: 30 Minutes downtime
    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

    Regards,

SEP23
EGP SYSTEM MAINTENANCE (PAYOUT)
CompletedMaintenance4 hours
  • Completed
    September 24, 2026 at 3:00 AMUTC
    Completed
    September 24, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 23, 2026 at 11:00 PMUTC
    In progress
    September 23, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 22, 2026 at 4:20 PMUTC
    Planned
    September 22, 2026 at 4:20 PMUTC

    Dear Valued Clients,

    Please be informed that there will be a planned maintenance window on the EGP rail that will affect Payout services during the period identified below:

    Date: Thursday, September 24th 2026

    Time: 12:00 AM – 04:00 AM (WAT)

    Purpose: Technical Maintenance

    Impact: All Network services will be unavailable during this period.

    Thank you for your understanding and cooperation.

    Best regards,

Important Notice: Temporary Interruption of FCMB FVBAs.
ResolvedMajor outage205 hours 25 minutes
  • Resolved
    UTC
    Resolved

    Dear Valued Client,

    Please be informed that this payment channel is still unavailable. We will notify you immediately once service is fully restored.

    In the meantime, we kindly request that you:

    1. Refrain from creating or setting up new FCMB accounts.

    2. Avoid routing any payments through FCMB until further notice.


    We apologize for the inconvenience and appreciate your patience and cooperation.

    Best regards,

  • Identified
    UTC
    Identified

    Dear Valued Client,

    Please be advised that FCMB FVBA is temporarily down.

    To ensure your transactions are processed smoothly without delays, we kindly request that you:

    1. Refrain from creating or setting up new accounts using FCMB.

    2. Avoid making or routing any payments through FCMB at this time.

    Please utilize alternative banks (Wema, Globus) for newer transactions. We are actively monitoring the situation and will notify you as soon as the FCMB channel is fully restored and stable.

    We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

    Best regards,

Aug 2026

XAF DOWNTIME - PAYINS AND PAYOUTS
ResolvedMajor outage237 hours 44 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Dear Team,

    Please be informed of a downtime currently affected XAF transactions (payin and payout).

    We are following up with our partners to have this resolved as soon as possible.

    We will update you as soon as the issue is resolved.

    Thank you for your understanding.

TELECEL GHANA DOWNTIME
ResolvedMajor outage27 hours 29 minutes
  • Resolved
    UTC
    Resolved

    Hello Team,

    We are pleased to inform you that the challenge with Telecel Ghana debit and credit transactions has been resolved.

    Thank you so much for your patience.

  • Monitoring
    UTC
    Monitoring

    Hello Team,

    We have been advised of a downtime with Telecel Ghana and this is affecting payins and payouts. 

    The service provider is working on resolving this and we will share feedback as we learn more.

    Apologies for the inconvenience.

ORANGE XOF INSTABILITY
ResolvedMajor outage120 hours 20 minutes
  • Resolved
    UTC
    Resolved

    Hello Team, 

    This has been resolved.

    Apologies for the inconvenience.

    We will continue to monitor and share update if any.

    Thank you.

  • Monitoring
    UTC
    Monitoring

    Dear Team,

    ORANGE XOF is currently experiencing technical challenges with their payin transactions.

    The ORANGE team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated on progress.

XAF DOWNTIME - PAYINS AND PAYOUTS
ResolvedMajor outage1 hour 41 minutes
  • Resolved
    UTC
    Resolved

    Hello Team, 

    This has been resolved.

    Apologies for the inconvenience.

    We will continue to monitor and share update if any.

    Thank you.

  • Investigating
    UTC
    Investigating

    Dear Team,

    Please be informed of a downtime currently affected XAF transactions (payin and payout).

    We are following up with our partners to have this resolved as soon as possible.

    We will update you as soon as the issue is resolved.

    Thank you for your understanding.

AUG26
EGP PAYOUT SCHEDULED MAINTENANCE
CompletedMaintenance3 hours
  • Completed
    August 27, 2026 at 2:00 AMUTC
    Completed
    August 27, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 26, 2026 at 11:00 PMUTC
    In progress
    August 26, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    August 26, 2026 at 4:13 PMUTC
    Planned
    August 26, 2026 at 4:13 PMUTC

    Dear Esteemed Clients,

    Please be informed that there will be a planned EGP maintenance activity that will affect Payout services on Thursday, 27th August 2026.

    Kindly find the details of the maintenance activity below:

    Start Date: 27th August 2026
    Start Time: 12:00 AM WAT
    End Date: 27th August 2026
    End Time: 3:00 AM WAT
    Activity Duration: 3 hours
    Services to be Impacted: EGP Payout
    Expected Impact: Payout services may experience temporary instability during this period.

    We apologize for the short notice and any inconvenience this may cause. We appreciate your understanding and cooperation.

    We will share further updates as they become available.

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