Kora - Notice history

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Notice history

View current status

Jul 2026

JUL30
MTN GHANA SCHEDULED MAINTENANCE
CompletedMaintenance6 hours 35 minutes
  • Completed
    July 31, 2026 at 5:35 AMUTC
    Completed
    July 31, 2026 at 5:35 AMUTC
    Maintenance has completed successfully.
  • In progress
    July 30, 2026 at 11:00 PMUTC
    In progress
    July 30, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 30, 2026 at 5:37 PMUTC
    Planned
    July 30, 2026 at 5:37 PMUTC

    Dear Esteemed Clients,

    Please be informed that MTN Ghana will be undertaking a maintenance activity from Thursday 30th July, 2026 to Friday 31st July, 2026.

    Please note that MTN Ghana services will not be available or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 30th July, 2026

    Start Time: 11:00 PM GMT

    End Date: 31st July, 2026

    End Time: 6:00 AM GMT

    Activity Duration: 7 hours

    Expected Downtime: 1 hour downtime

    Services to be Impacted: MTN Mobile Money

    We will share updates as we receive them.

    Thank you for your understanding.

KES DOWNTIME - PAYINS AND PAYOUTS
ResolvedMajor outage188 hours
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Dear Esteemed Clients,

    Please be informed of a downtime on the Kenya rail (Payins and Payouts).

    This is currently being investigated and we will keep you updated on progress.

    We apologizee for every inconvenience this may cause.

    Thank you for your understanding.

    Best Regards.

JUL28
EGP SYSTEM MAINTENANCE
CompletedMaintenance30 minutes
  • Completed
    July 28, 2026 at 6:30 AMUTC
    Completed
    July 28, 2026 at 6:30 AMUTC
    Maintenance has completed successfully
  • In progress
    July 28, 2026 at 6:00 AMUTC
    In progress
    July 28, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 27, 2026 at 2:28 PMUTC
    Planned
    July 27, 2026 at 2:28 PMUTC

    Dear Clients,

    Please be informed that there will be a planned system maintenance exercise that will affect the EGP Payout channel during the period identified below:

    Date: July 28th, 2026

    Start: 7:00 AM (GMT+1)

    End: 7:30 AM (GMT+1)

    Impact: Payout service will be unstable during this period.

    We appreciate your understanding and cooperation.

    Best regards

JUL25
EGP SYSTEM MAINTENANCE
CompletedMaintenance4 hours
  • Completed
    July 26, 2026 at 3:00 AMUTC
    Completed
    July 26, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 25, 2026 at 11:00 PMUTC
    In progress
    July 25, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 21, 2026 at 4:48 PMUTC
    Planned
    July 21, 2026 at 4:48 PMUTC

    Dear Esteemed Clients,

    Please be informed that there will be a planned maintenance window on the Egypt national switch, which will affect Wallet services during the period identified below:

    Date: Sunday, July 26, 2026

    Time: 12:00 AM – 04:00 AM (GMT+1)

    Purpose: Technical Maintenance

    Impact: Wallet services will be unstable during this period.

    We appreciate your understanding and cooperation.

    Best regards.

JUL24
ZAR SYSTEM MAINTENANCE
CompletedMaintenance1 minute
  • Completed
    July 24, 2026 at 8:01 AMUTC
    Completed
    July 24, 2026 at 8:01 AMUTC
    Maintenance has completed successfully.
  • In progress
    July 24, 2026 at 8:00 AMUTC
    In progress
    July 24, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 23, 2026 at 11:28 AMUTC
    Planned
    July 23, 2026 at 11:28 AMUTC

    Dear Esteemed Clients,

    Please be informed that there will be an emergency system maintenance exercise on the ZAR channel, which will affect Pay-in and Payout transactions during the period below:

    Date: Thursday, July 23, 2026 - Friday, July 24, 2026

    Time: 08:00 PM – 08:00 AM (GMT+1)

    Impact: Transactions may be delayed or failed during this window

    We will keep you updated on the progress of the exercise.


    Thank you for your understanding and cooperation.

    Best regards.

Jun 2026

MTN GHANA DOWNTIME
ResolvedMajor outage2 hours 21 minutes
  • Resolved
    UTC
    Resolved

    Hello Team,

    Thank you for your patience.

    Please be informed that the issue has been resolved.


    We truly appreciate your continued support and understanding.

  • Monitoring
    UTC
    Monitoring

    Dear Esteemed Clients,

    MTN GHS is currently experiencing technical challenges affecting payin and payout.

    The MTN team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated once received.

    Thank you for your understanding.

ZAR Payout Downtime
ResolvedMajor outage20 hours 47 minutes
  • Resolved
    UTC
    Resolved

    Hello Team,

    Thank you for your patience.

    Please be informed that the issue has been resolved, and ZAR payouts are now processing successfully.

    We truly appreciate your continued support and understanding.

  • Monitoring
    UTC
    Monitoring

    Hello Team,

    Please be informed of a downtime that has affected ZAR Payout channel. 

    Rest assured that this is being addressed and we would provide an update once it has been resolved.

    Apologies for any inconvenience caused.

    Thank you for your understanding.

JUN26
Telecel Ghana Maintenance
CompletedMaintenance2 hours 10 minutes
  • Completed
    June 27, 2026 at 1:10 AMUTC
    Completed
    June 27, 2026 at 1:10 AMUTC
    Maintenance has completed successfully
  • In progress
    June 26, 2026 at 11:00 PMUTC
    In progress
    June 26, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 26, 2026 at 5:06 PMUTC
    Planned
    June 26, 2026 at 5:06 PMUTC

    Dear Partner,

    Please be informed that Telecel will be having an emergency maintenance activity from Friday 26th June 2026 to Saturday 27th June 2026

    Duration: 2 hours, 10 minutes
    Start Time: 11:00 PM GMT
    End Time: 1:10 AM GMT

    Impact: 60-min outage on Telecel Cash Services (debit and credit)

    We will share updates as we receive them.

    Thank you for your understanding.

Technical Challenges
ResolvedMajor outage1 hour 19 minutes
  • Resolved
    UTC
    Resolved

    Hello Team,

    This has been resolved.

    We will continue to monitor and share update if any.

    Thank you for your patience and understanding

  • Monitoring
    UTC
    Monitoring

    Hello Esteemed Clients,,

    Please be informed that we are experiencing technical challenges across all our services.

    We are reviewing the issue for a resolution we will share updates as they become available.

    Our sincere apologies for any inconvenience caused.

    Thank you for your understanding.

NOTICE - ACCESS BANK PAYMENT DELAYS
Resolved
  • Resolved
    UTC
    Resolved

    Hello Esteemed Clients,

    We have observed a spike in complaints for NGN deposits from Access bank that have not impacted at our end. These payments are for 22nd June deposits.

    Please be informed that this has been raised with our partner bank and we are following up to ensure that all affected transactions are resolved.

    We sincerely apologize for every inconvenience this may have caused and we will share updates as they arise.

    Thank you for your patience and understanding.

May 2026

NIBSS - DOWNTIME
ResolvedMajor outage19 hours 45 minutes
  • Resolved
    UTC
    Resolved

    Dear Esteemed Clients,

    We have been notified that this has been resolved.

    Thank you for your understanding and patience.

    Best regards.

  • Identified
    UTC
    Identified

    Dear Esteemed Clients,

    We have been notified of high processing time on NIBSS (the central bank processor for transfers in Nigeria), which would have an impact on both Payins and Payouts (bank transfers).

    We are monitoring this and will provide an update.

    Thank you for your understanding.

    Best regards.

(ANNOUNCEMENT) - Important Update: Transitioning to Our New Help Center
ResolvedMajor outage
  • Resolved
    UTC
    Resolved

    Dear Esteemed Client,

    At Kora, we are constantly looking for ways to improve your experience and provide you with faster, more efficient support.

    To streamline how we handle your inquiries, we are consolidating our support channels into a single, dedicated Help Center.

    What is Changing?

    • Transition to Zendesk: We are moving our support ticketing system from Jira to Zendesk. This will allow our team to track, manage, and resolve your issues much more effectively.

    • New Account Invitation: If you currently use Jira to log issues, you will receive an automated email invitation to activate your new Zendesk account by next week (The team will be informed once this is sent). Please follow the instructions in that email to set up your login credentials.



    How to Get Support Moving Forward

    Going forward, we kindly ask that you raise all technical issues, inquiries, and support requests directly through our Help Center.

    Not yet on Jira/Zendesk? If you don't have an active support account with us yet, you can share your teams emails so a profile can be created for you to enable you submit your requests by visiting our Korapay Support Request Form.

    Why the Switch?

    By centralizing our communication on Zendesk, we can ensure quicker response times, better visibility into your ticket history, and a smoother overall support experience for your team.

    If you have any immediate questions regarding this transition, please feel free to reach out to us/ reply to this message.

    Thank you for your continued partnership.

    Kora Support

Telecel GHS)
ResolvedMajor outage30 hours 23 minutes
  • Resolved
    UTC
    Resolved

    Dear Esteemed Clients,

    We are pleased to inform you that the challenge with Telecel debit transactions has been resolved.

    Thank you very much for your patience.

    Best regards,

  • Monitoring
    UTC
    Monitoring

    Dear Esteemed Clients,

    Telecel(GHS) is currently experiencing technical challenges with their debit transactions.

    The Telecel team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated on progress.

    Best Regards,

NGN PAYIN DELAY - NIBSS
ResolvedMajor outage14 hours 18 minutes
  • Update
    UTC
    Update

    Dear Esteemed Clients,

    We acknowledge that several transactions processed yesterday, May 19th, were impacted by the NIBSS system downtime.

    Please be assured that the team is actively working on these backlogs, and they will be cleared and resolved accordingly.

    We also want to confirm that all newer transactions are processing normally and completing successfully.

    Thank you for your continued understanding and patience as we finalize this cleanup.

    Best regards,

  • Resolved
    UTC
    Resolved

    Dear Esteemed Clients,

    We are pleased to inform you that the downtime has been resolved.

    Thank you for your continuous patience and understanding.

    Regards,

  • Monitoring
    UTC
    Monitoring

    Dear Esteemed Clients,

    We have been notified of high processing time on NIBSS (the central bank processor for transfers in Nigeria), which would have an impact on both Payins and Payouts (bank transfers).

    We are monitoring this and will provide an update.

    Thank you for your understanding.

    Best regards.

MAY17
Telecel (Ghana) System Maintenance
CompletedMaintenance6 hours
  • Completed
    May 18, 2026 at 3:00 AMUTC
    Completed
    May 18, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 17, 2026 at 9:00 PMUTC
    In progress
    May 17, 2026 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 17, 2026 at 9:00 PMUTC
    Planned
    May 17, 2026 at 9:00 PMUTC

    Dear Esteemed Clients,

    Please be informed that Telecel will be undertaking a maintenance activity from Sunday, May 17, 2026, to Monday, May 18, 2026.

    Please note that Telecel Cash services will not be available, or you may experience service disruptions during this period.

    Kindly find the details of the activity below:

    Start Date: 17th May, 2026

    Start Time: 11:00 PM GMT

    End Date: 18th May, 2026

    End Time: 5:00 AM GMT

    Activity Duration: 6 hours

    Expected Service Downtime: During maintenance.

    Services to be Impacted: Telecel Cash (T-CASH) Money Services

    We will share updates as we receive them.

    Thank you for your understanding.

    Best Regards,

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