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Historique des avis

Voir l’état actuel

janv. 2026

JANV30
Kora System Maintenance
TerminéMaintenance3 heures 20 minutes
  • Terminé
    janvier 31, 2026 à 02:20UTC
    Terminé
    janvier 31, 2026 à 02:20UTC

    Dear Valued Clients,

    We are pleased to inform you that the scheduled system maintenance is now complete, and all services have been fully restored.

    Our team has successfully finished the infrastructure updates, and the platform is operating at full capacity. You may now resume all payment activities as usual.

    Thank you for your patience and cooperation while we worked to enhance your experience.

    Best regards,

  • En cours
    janvier 30, 2026 à 23:00UTC
    En cours
    janvier 30, 2026 à 23:00UTC
    Maintenance is now in progress
  • Planifiée
    janvier 30, 2026 à 23:00UTC
    Planifiée
    janvier 30, 2026 à 23:00UTC

    Dear Valued Clients,


    As part of our ongoing efforts to enhance our platform's efficiency and to keep your payment experience smooth and secure, we will be conducting a system maintenance on Saturday, January 31st.


    Time: 12:00 AM – 03:00 AM (GMT+1/WAT)
    Expected Duration: 3 hours
    Impact: All services will be temporarily unavailable


    Please be assured that our team will be working diligently to restore full service immediately after the exercise. You can track our progress and receive real-time updates via our InStatus Page.


    We appreciate your continued support as we improve our infrastructure to better serve you.


    Best regards.

KORA STATUS - MTN DOWNTIME (GHS)
RésoluPerformances dégradées6 heures 27 minutes
  • Résolu
    UTC
    Résolu

    Dear Esteemed clients,

    This has been resolved.

    Thank you for your patience and understanding.

    Best regards,

  • Identifié
    UTC
    Identifié

    Dear Esteemed clients,

    Please be informed that the intermittent challenge on MTN payments (payins and payouts) has reoccurred.

    The MTN team has confirmed that they are working to restore the service in the shortest possible time.

    We will keep you updated on progress.

KORA STATUS - DOWNTIME- WEMA COLLECTIONS
RésoluPerformances dégradées47 minutes
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    Please be informed that this has been resolved, and payments are now coming in successfully.

    Thank you for your understanding and patience.

  • En cours d'investigation
    UTC
    En cours d'investigation

    Dear Esteemed Clients,

    We have noticed a delay in processing payments to Wema Bank.

    This issue affects Fixed Virtual bank accounts made via Wema Bank.

    We are actively following up with the bank and will inform you as soon as the issue is resolved.

    Other providers, including Fidelity bank, Optimus bank, and FCMB remain fully operational and are available as alternatives.

    Kindly click on this link to guide you on how to switch to an alternative bank- Kora documentation.

    Thank you for your understanding and patience.

NGN Payins Delay - NIBSS Downtime
RésoluPerformances dégradées2 heures 20 minutes
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    This has been resolved and newer transactions are being processed accordingly. We would continue to follow up to ensure that the backlogs are cleared out as well.

    Thank you for your understanding.

    Regards,

  • Surveillé
    UTC
    Surveillé

    Dear  Esteemed Clients,

    Please be informed of technical difficulties in processing transactions by NIBSS (the central switch). As a result, you might experience delays in receiving NGN Payins (deposits). We will monitor and notify you of any changes.

    Thank you for your understanding.

    Regards,

déc. 2025

KORA STATUS : KES PAYOUT DOWNTIME
RésoluPerformances dégradées19 heures 27 minutes
  • Résolu
    UTC
    Résolu

    Dear Esteemed Clients,

    Thank you for your patience and understanding.

    Please be informed that this has been resolved.

    Best Regards,

  • Identifié
    UTC
    Identifié

    Dear Esteemed Clients,

    Please be informed of a downtime currently affecting KES payouts.

    Our partners have confirmed that they are working to restore the service fully in the shortest possible time.

    We will keep you updated on progress.

    Thank you for your patience.

DÉC25
Scheduled Service Maintenance: EGYPT TRANSACTIONS
TerminéMaintenance4 heures
  • Terminé
    décembre 25, 2025 à 06:00UTC
    Terminé
    décembre 25, 2025 à 06:00UTC
    Maintenance has completed successfully
  • En cours
    décembre 25, 2025 à 02:00UTC
    En cours
    décembre 25, 2025 à 02:00UTC
    Maintenance is now in progress
  • Planifiée
    décembre 25, 2025 à 02:00UTC
    Planifiée
    décembre 25, 2025 à 02:00UTC

    Dear Esteemed Clients,

    Please be advised that the National Switch in Egypt will undergo scheduled maintenance during the window outlined below.

    This may cause intermittent instability for Payout and Acceptance services.

    Date : Thursday, 25 December 2025
    Time: 4:00 AM – 8:00 AM (GMT+2)
    Purpose: Routine Technical Maintenance
    Impact: Payout and acceptance services may experience instability during this period.

    We apologise for any inconvenience this may cause and appreciate your continued patience.


    Best Regards,

XAF - ORANGE DOWNTIME
RésoluPerformances dégradées5 heures 53 minutes
  • Résolu
    UTC
    Résolu

    Dear Esteemed clients,

    This has been resolved.

    Thank you.

  • Surveillé
    UTC
    Surveillé

    Dear Esteemed Clients,

    We have been notified of a downtime on Orange.

    Rest assured that we are actively working with our provider to rectify the issue. We will keep you updated on the progress of this issue.

    Sincere apologies for all the inconveniences experienced.

    Thank you for your understanding.

    Best Regards,

PAYOUT DELAY - NIBSS
RésoluPerformances dégradées3 heures 17 minutes
  • Résolu
    UTC
    Résolu

    Dear Esteem Clients,

    We have been notified that this issue has been resolved.

    Kindly be informed that we are working to clear the backlogs and newer transactions are coming in successfully.

    Thank you for your patience and understanding.

    Best Regards,

  • Surveillé
    UTC
    Surveillé

    Dear Esteemed Clients,

    We have been notified by NIBSS of a service disruption with NGN payouts.

    Rest assured that we are actively working with our provider to rectify the issue. 

    We will keep you updated on the progress of this issue.

    Sincere apologies for all inconveniences experienced, we thank you for your understanding.

    Best Regards,

DÉC1
Test schedule
TerminéMaintenance15 minutes
  • Terminé
    décembre 01, 2025 à 13:48UTC
    Terminé
    décembre 01, 2025 à 13:48UTC
    Maintenance has completed successfully
  • En cours
    décembre 01, 2025 à 13:33UTC
    En cours
    décembre 01, 2025 à 13:33UTC
    Maintenance is now in progress
  • Planifiée
    décembre 01, 2025 à 13:33UTC
    Planifiée
    décembre 01, 2025 à 13:33UTC

    We are planning for a scheduled maintenance during this 30misns.

nov. 2025

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